CMMS Administrator – Service & Repair at Nelson-Jameson · Location…

CMMS Administrator – Service & Repair

Location: Jerome, ID (onsite)
Job Type: Full-Time
Salary: Starting at $28.00+ per hour, with starting pay dependent upon education, experience, and qualifications.
Benefits: Comprehensive benefits, company-matched 401(k), paid time off, competitive compensation, and much more!

About Us:
At Nelson-Jameson, we’ve been a trusted partner in the food manufacturing industry since 1947. We provide high-quality products and innovative solutions that help businesses maintain top standards in quality, safety, and compliance. As a family-owned company, we believe in accountability, teamwork, and growth—for our people and the business. We take pride in our close-knit, supportive culture where every team member has a voice and the chance to grow. If you're looking for a rewarding career with a team that works hard and stays optimistic, we’d love to have you join us!

Job Summary:
The CMMS Administrator / Planner Scheduler is responsible for planning, scheduling, and coordinating service and repair work across Nelson-Jameson’s Service & Repair function, which provides maintenance, repair, and preventative services to food, beverage, and dairy manufacturing facilities. This role helps ensure service work is properly planned, parts and materials are identified and available, technicians are scheduled appropriately, and work orders and service records are accurate and complete.

Unlike a traditional plant-based maintenance role, this position supports service operations across a multi-site customer base. The role works closely with Project Managers, field technicians, customers, vendors, and procurement to coordinate upcoming work, identify parts and equipment needs, maintain preventative maintenance schedules, and manage service information within CMMS and ERP systems.

This position combines maintenance planning and scheduling with strong administrative, systems, and coordination responsibilities. You don't need to have held the title of Planner/Scheduler to be successful in this role. Experience in maintenance administration, CMMS administration, industrial or MRO parts, manufacturing support, service coordination, maintenance planning and scheduling, or a similar environment may all translate well.

We're especially interested in candidates who are familiar with industrial equipment and parts and have the organization, systems skills, and attention to detail needed to keep service work moving. If you can use equipment information and documentation to understand or identify parts and components, maintain accurate information within a system, and coordinate the details needed to get maintenance work completed, we'd encourage you to apply.

Key Responsibilities:

• Service Planning & Scheduling
  
  • Plan and coordinate service, repair, and preventative maintenance work across multiple customer locations.
  • Build and maintain detailed work orders, including scope of work, parts and materials, labor needs, timelines, and service documentation.
  • Coordinate technician schedules, service timelines, parts availability, and customer needs to help ensure work is ready for execution.
  • Use familiarity with industrial equipment, parts, and maintenance terminology to support accurate work orders, parts identification, and service planning.
  • Support the development and maintenance of service and preventative maintenance programs, including service offerings, parts, job plans, and related system information.
  • Support Project Managers by keeping upcoming service work organized and moving forward, particularly while they are traveling or working on-site.
• Parts, Equipment & Service Support
  
  • Identify and document industrial parts and components needed for service and repair work.
  • Work with technicians, Project Managers, vendors, and procurement to determine parts and material needs and ensure availability before scheduled work.
  • Research replacement parts and components using equipment information, manufacturer documentation, service history, part numbers, and other available resources.
  • Maintain accurate part numbers, equipment information, service history, and related documentation within CMMS and ERP systems.
  • Help ensure planned labor, parts, materials, and other service information are accurately documented to support quoting and invoicing.
• CMMS, Data & Asset Management
  
  • Create and maintain asset hierarchies, equipment locations, preventative maintenance schedules, work orders, and related information within CMMS and ERP systems.
  • Maintain accurate service data, including labor, materials, equipment information, service history, and customer interactions.
  • Maintain and improve job plans, service templates, workflows, and documentation to drive consistency and efficiency.
  • Support reporting and dashboards used to track service activity, upcoming work, and operational needs.
  • Help maintain the quality and consistency of data used by Project Managers, technicians, and other Service & Repair team members.
• Service Execution & Continuous Improvement
  
  • Review completed service work to identify opportunities to improve future planning, scheduling, job plans, and documentation.
  • Apply lessons learned from completed jobs to improve the accuracy and efficiency of future service work.
  • Support quoting and invoicing within ERP systems, including P21 or similar systems, to help ensure planned and completed work aligns with billing.
  • Contribute to budget adherence and accurate service reporting.
  • Provide occasional on-site support for service work, equipment documentation, or customer audits based on experience and business needs.

Why Nelson-Jameson?
At Nelson-Jameson, we offer more than just a job; we provide an opportunity to grow and succeed within a family-owned company that values innovation, collaboration, and hard work. You’ll be part of a trusted industry leader, working alongside passionate professionals who are dedicated to making a difference.

As a golden rule company, we strive to maintain a culture of honesty, integrity, and kindness. Our organization is committed to operating ethically and respecting people, our community, and the environment. With us, you’ll become part of a hard-working team that takes pride in providing safe, high-quality food to communities around the world.

With Nelson-Jameson, you’ll receive:

• Comprehensive Health Benefits with your choice of benefits to match your unique needs
• 401(k) with company match
• Competitive Compensation: Starting at $28.00+ per hour, with starting pay dependent upon education, experience, and qualifications.
• Paid time off at time of hire
• Annual allowance for company branded clothing
• Annual Wellness Stipend & other wellness programs
• And much more!

Qualifications & Skills:

• Required:
  
  • Education: High school diploma or equivalent.
  • Experience: 2+ years of experience supporting maintenance, service, industrial parts, manufacturing, industrial operations, project coordination, or a related environment.
  • Familiarity with industrial or mechanical parts and components, including the ability to identify, research, or differentiate parts using equipment information, documentation, part numbers, or similar resources.
  • Experience working within a CMMS, ERP, service management, maintenance, inventory, or similar operational system.
  • Strong administrative and organizational skills, with the ability to coordinate schedules, documentation, system information, and multiple priorities.
  • Ability to learn and apply technical terminology, equipment information, and maintenance processes.
  • Strong attention to detail with a focus on accurate work orders, documentation, scheduling, and system data.
  • Ability to work independently while supporting Project Managers and a distributed field service team.
  • Strong communication skills and the ability to coordinate effectively with technicians, Project Managers, vendors, customers, and other internal teams.
  • Ability to travel up to 25% of the time, primarily throughout the western U.S. region, with occasional travel to other regions of the U.S. Must possess the ability to meet documentation requirements for domestic air travel.
• Preferred:
  
  • Technical degree or certification in maintenance, operations, industrial technology, or a related field.
  • Previous experience as a Maintenance Planner/Scheduler, Maintenance Coordinator, Maintenance Administrator, CMMS Administrator, Parts Coordinator, Service
  • Coordinator, or similar role.
  • Experience using or administering a CMMS, maintenance management system, ERP, or field service management system.
  • Experience creating or maintaining work orders, preventative maintenance schedules, asset records, job plans, or maintenance documentation.
  • Experience identifying, researching, sourcing, or coordinating mechanical, MRO, sanitary processing, or other industrial parts.
  • Experience in a maintenance department, industrial service organization, manufacturing facility, MRO operation, equipment-related business, or parts department.
  • Experience in food, dairy, beverage, or sanitary processing environments.
  • Experience supporting field service technicians, Project Managers, or multi-site operations.
  • Familiarity with preventative maintenance programs and asset management.
  • Understanding of quoting, purchasing, invoicing, or service-based revenue.
  • Experience building or improving workflows, templates, reports, or dashboards within CMMS, ERP, or service systems.

How to Apply:
If you’re ready to drive your career forward with a company that values hard work, safety, and excellent customer service, apply now on our career site!

Nelson-Jameson, Inc. and NEXT Logistics, LLC. are Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds, including but not limited to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, and veteran status.