Loan Coordinator - Remote Mortgage… at Neighbors Bank · Remote

Summary: Neighbors Bank is a leading innovator in the mortgage industry, seeking individuals who thrive in fast-paced, structured environments. The Loan Coordinator plays a vital role in helping clients achieve homeownership by managing the mortgage process, ensuring compliance, and maintaining clear communication with borrowers and internal teams. Responsibilities: - Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text - Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements - Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process - Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards - Accurately issue compliance disclosures within required timelines - Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience Required Qualifications: - Have at least 1-year experience in a mortgage operations role (processing, disclosures, or similar) and have managed a borrower-facing pipeline where you communicate with customers on a daily basis - Are highly detail-oriented and enjoy creating order from complexity - Communicate clearly and comfortably with both clients and internal teams - Prefer a task-driven, consistent workflow and aren't phased by repetition - Adapt quickly when priorities shift and can stay focused under pressure - Manage your time independently and stay productive in a remote setting Preferred Qualifications: - Preferably have experience working with multiple loan products (FHA, Conventional, and USDA) Required Skills: Mortgage operations, Loan processing, Borrower pipeline management, Loan disclosures, FHA loan products, Conventional loan products, USDA loan products, Compliance disclosures Benefits: Health and dental coverage, A wellness program, 401(k) match, PTO, Paid holidays, A monthly WFH reimbursement