Loan Coordinator - Remote Mortgage… at Neighbors Bank · Remote

Summary: Neighbors Bank is a leading innovator in the mortgage industry, seeking individuals who thrive in fast-paced, structured environments. The Loan Coordinator plays a vital role in helping clients achieve homeownership by managing the mortgage process, ensuring compliance, and providing exceptional service. Responsibilities: - Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text - Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements - Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process - Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards - Accurately issue compliance disclosures within required timelines - Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience Required Qualifications: - At least 1-year experience working in mortgage operations - Managing a borrower pipeline - Processing loan files - Regularly communicating updates to customers, internal teams, or third-party partners - Highly detail-oriented - Clear communication with both clients and internal teams - Ability to manage time independently and stay productive in a remote setting Preferred Qualifications: - Experience working with multiple loan products (FHA, Conventional, and USDA) - Prefer a task-driven, consistent workflow - Ability to adapt quickly when priorities shift - Enjoy creating order from complexity Required Skills: Mortgage Operations, Loan Processing, Borrower Pipeline Management, Loan Disclosures, FHA Loan Products, Conventional Loan Products, USDA Loan Products, Compliance Documentation Benefits: Health and dental coverage, A wellness program, 401(k) match, PTO, Paid holidays, A monthly WFH reimbursement