Loan Coordinator - Remote Mortgage… at Neighbors Bank · Remote

Summary: Neighbors Bank is a leading innovator in the mortgage industry, seeking individuals who thrive in structured environments to help families achieve homeownership. The Loan Coordinator role involves managing borrower pipelines, processing loan files, and ensuring clear communication throughout the mortgage process. Responsibilities: - Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text - Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements - Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process - Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards - Accurately issue compliance disclosures within required timelines - Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience Required Qualifications: - At least 1-year experience working in mortgage operations - Managing a borrower pipeline - Processing loan files - Regularly communicating updates to customers, internal teams, or third-party partners - Highly detail-oriented - Clear communication with clients and internal teams - Ability to adapt quickly when priorities shift - Time management skills in a remote setting Preferred Qualifications: - Experience working with multiple loan products (FHA, Conventional, and USDA) - Prefer a task-driven, consistent workflow - Enjoy creating order from complexity Required Skills: Mortgage Operations, Loan Processing, Borrower Pipeline Management, Loan Disclosures, FHA Loan Products, Conventional Loan Products, USDA Loan Products, Credit Documentation Review, Income Documentation Review, Asset Documentation Review, Compliance Disclosures Benefits: Health and dental coverage, A wellness program, 401(k) match, PTO, Paid holidays, A monthly WFH reimbursement