Summer Intern, Strategic Operations at Neighborly® in Irving, TX

Summary: Neighborly is a leading home services franchise organization focused on strategic innovation. They are seeking a motivated summer intern for their Strategic Operations team to conduct field research, analyze data, and assist in developing best practices for franchise operations. Responsibilities: - Conduct back-office visits with franchise owners to assess financing workflows, approval rates, and missed opportunities - Build observation frameworks and interview guides to extract consistent, actionable insights across locations - Collect and analyze financing attachment rates, average ticket sizes, and approval data across franchisees - Build Excel models to identify performance trends, outliers, and best-practice benchmarks - Create dashboards or scorecards to make key metrics easy to track and act on - Identify top-performing franchisees and draft operational recommendations and process guides for network-wide rollout - Assist in building a financing playbook franchisees can readily adopt - Explore how AI tools (ChatGPT, Claude, Copilot) can streamline analysis, summarize field observations, and close workflow gaps - Support Strategic Operations team with key initiative deployment and reporting - Interact with Brand Leadership, Corporate Leadership Team, and others Required Qualifications: - Strong Microsoft Excel proficiency — pivot tables, formulas, and data modeling are a must - Analytical mindset with the ability to translate raw data into clear, actionable insights - Comfortable engaging with business owners and field staff in a professional, personable manner - Valid driver's license and reliable transportation for field visits - Organizational and time management skills - Collaborative approach to working with business partners - Pursuing a degree in Finance, Accounting, Business, Economics, or a closely related field Required Skills: Microsoft Excel, Data Analysis, Financial Modeling, Dashboard Creation, AI Tools ChatGPT, AI Tools Claude, AI Tools Copilot Benefits: Competitive Pay: Commensurate with experience, Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home