Outreach Coordinator at Neighborhood… · Oklahoma…

The Neighborhood Services Organization (NSO) launched the Stay Housed Tenant Advocacy Center (Stay Housed) in 2025, a program designed to support individuals and families at risk of eviction. The program provides guidance, advocacy, and connection to community resources to promote housing stability.

The Outreach Coordinator plays a key role in engaging tenants, landlords, courts, and community partners to prevent eviction and strengthen housing stability. This position conducts community-based outreach supports tenants in understanding their rights and navigating the eviction process and promotes awareness of Stay Housed services.

The role requires strong communication skills, cultural competency, sound judgment, and the ability to work effectively with underserved populations. Flexibility is essential, as responsibilities may evolve with program development.

Work schedule is primarily Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional evening, weekend, and holiday hours as program needs dictate.

 ESSENTIAL FUNCTIONS:

Tenant Outreach and Engagement:

• Conduct outreach to tenants facing eviction or housing instability.
• Provide trauma-informed education regarding tenant rights and available resources.
• Represent Stay Housed at community and agency events to increase program awareness.
• Proactively identify outreach opportunities and take initiative in planning, organizing, and coordinating community events and engagement activities, while working under general direction and following established program guidelines.
• Under general guidance, develop event plans, manage logistics, and ensure activities align with program goals and organizational standards.

Court Navigation and Referral Coordination:

• Educate tenants on eviction court processes in clear, accessible language.
• Connect tenants with legal services and community resources.
• Coordinate referral processes with courts, landlords, and partner agencies to streamline eviction prevention services.

Community Partnerships and Program Promotion

• Develop and maintain collaborative relationships with housing agencies, legal service providers, landlords, businesses, and community organizations.
• Lead or participate in community forums and informational sessions related to housing stability and tenant advocacy.
• Support planning and implementation of outreach initiatives to expand program visibility and access.

Data Collection and Program Support

• Maintain accurate and timely records of client interactions and outreach activities.
• Ensure compliance with reporting requirements and established timelines.
• Assist in tracking program outcomes and identifying opportunities for continuous improvement.

Other Duties

• Maintain confidentiality of client information in accordance with applicable privacy laws and agency policies.
• Perform additional duties as assigned to support program and organizational objectives.

JOB REQUIREMENTS:

Training & Experience 

• Bachelor’s degree in Social Work or a related field preferred; equivalent relevant education and experience will be considered.
• Minimum two (2) years of experience in tenant advocacy, housing services, outreach, or a related field required.
• Experience working with low-income or underserved populations strongly preferred.
• Bilingual English/Spanish proficiency (spoken) preferred.
• Experience in a nonprofit environment preferred.

KEY SKILL SETS & ABILITIES:

• Passionate about tenant rights, housing stability, and community service, with a commitment to supporting fair systems and helping vulnerable populations.
• Knowledge of tenant rights, eviction prevention strategies, affordable housing resources, and rental assistance programs, or ability to quickly acquire such knowledge.
• Strong interpersonal and communication skills, with the ability to engage diverse audiences professionally and respectfully.
• Ability to explain complex information clearly in high-pressure or fast-paced settings.
• Effective problem-solving, critical thinking, and organizational skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proficiency in Microsoft Office; ability to learn and utilize case management and data tracking systems.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated ability to build partnerships and foster community relationships.

WORKING CONDITIONS:

• Full-time position, up to 40 hours per week.

• Based at NSO’s Stay Housed Tenant Advocacy Center with frequent community-based outreach.

• The majority of time spent in this position is in a clean, well-lit, heated and/or air-conditioned indoor setting with adequate ventilation.
• Requires travel within the community for meetings, court attendance, and outreach activities.
• Requires standing, walking, and transporting outreach materials. Occasionally lift and move up to 30lb.unassisted. Stooping and bending is required while setting up outreach events.
• Occasional periods of high stress may arise during the role.
• Evening and weekend hours required as needed for community events and outreach activities.
• Responsibilities may evolve to meet organizational and programmatic needs.
• The role involves collaboration across various departments, and responsibilities may evolve to meet the organization’s needs.

OTHER REQUIREMENTS:

• Valid driver’s license and automobile insurance with minimum coverage of:
  • $100,000 bodily injury (per person)
  • $300,000 bodily injury (per accident)
  • $100,000 property damage
    
    

• Successful completion of background check and drug screening.
  • This position is designated as Safety Sensitive under the Oklahoma Medical Marijuana Act.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.