Member Experience Specialist I (Teller) at Neighborhood… · Dallas

Summary: Neighborhood Credit Union is dedicated to providing excellent member experiences, and they are seeking a Member Experience Specialist I (Teller) to serve members with their transactional needs and digital experiences. The role involves performing teller functions efficiently while creating a welcoming environment and helping members with financial transactions. Responsibilities: - Assumes responsibility for the efficient, effective, and accurate performance of Teller functions - Helps control the flow of traffic at the branch while creating a pleasant, welcoming, and secure environment for all who enter - Provides world class service as they serve members through financial transactions and guide them with in-branch technology that may include: - Processing deposits to share, share draft, and other savings accounts - Monitoring deposit amounts and examining documents for endorsement and negotiability - Disbursing cash or check withdrawals - Providing official checks and credit card advances - Receiving loan payments and service charge payments for services - Processing transfers between accounts as required - Redeeming US Savings Bonds - Processing shared service center transactions - Strongly advocates Neighborhood Credit Union’s digital channels while educating members on the ease of utilizing these services - Actively markets and cross-sells current and new products and services of the credit union and educates members on the features and benefits of new, as well as existing services - Knowledgeable on the functionality of both Interactive Teller Machine and NEXT self-help kiosk technology - Assumes responsibility for establishing and maintaining effective, professional relationships with members - Ensures members’ requests and questions are promptly resolved - Maintains privacy of member account information - Follows all policies and procedures regulated by the credit union, including guidelines for preventing fraud and robbery, as well as governmental policies and procedures - Assumes responsibility for establishing and maintaining effective communication and positive working relationships with management and within the organization - Keeps Branch Manager informed of any significant problems or concerns - Assists other departments in meeting the needs of members, when necessary - Attends meetings as required - Assumes responsibility for related duties as required or assigned - Ensures branch supplies are maintained - Performs such other functions that might be needed from time to time and assists others to complete tasks and work assignments - Accurately balances transactions at end of business day Required Qualifications: - High School graduate or equivalent - Knowledge of policies and procedures. Basic understanding of credit union operations - Excellent communication and public relations skills - Ability to analyze accounts - Attentive to detail - Well organized - Ability to assist others - Able to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment Preferred Qualifications: - Preferred one to two years of related experience Required Skills: Teller functions, Financial transactions, Processing deposits, Disbursing cash and check withdrawals, Providing official checks, Credit card advances, Receiving loan and service charge payments, Processing account transfers, Redeeming US Savings Bonds, Shared service center transactions, Interactive Teller Machine technology, NEXT self-help kiosk technology, credit union policies and procedures, Use of 10-key, Use of PC, Use of teller terminal, Use of telephone, Use of card machine, Public relations