Service Desk Technician

Location: Eaton, OH, 45320

Shift: Swing (11A - 7:30P)

Department: Information Technology (IT)

Reports To: Senior Engineer

About the Company

Neaton Auto Products Manufacturing, a tier-one automotive industry supplier wholly owned by Nihon Plast Co., Ltd., is dedicated to innovation, efficiency, and responsiveness. We offer global development and manufacturing capabilities for Safety, Interior, and Exterior products. Our commitment to quality extends across our products, manufacturing processes, and customer service, supporting leading OEMs in the automotive industry. With facilities throughout North America, we continue to expand and enhance our capabilities to meet the evolving automotive marketplace.

Position Summary

The Service Desk Technician (Second Shift) will provide technical support for IT-related issues, focusing on manufacturing and shop floor environments. This role will handle service desk tickets, user inquiries, and technical issues, ensuring efficient resolution and providing exceptional customer service. Familiarity with barcode printers, handheld scanners, and panel PCs is a plus for supporting the shop floor.

Key Responsibilities

• Act as the first point of contact for IT support requests during second shift operations, managing service desk tickets and responding to user inquiries via phone, email, or in-person.
• Diagnose and resolve hardware, software, and networking issues for workstations, printers, phones, and other peripherals, with a focus on shop floor support.
• Provide support for barcode printers, handheld scanners, and panel PCs used in the manufacturing environment.
• Assist in managing user accounts, including onboarding and offboarding, password resets, and permissions management.
• Escalate complex issues to senior IT staff or specialized teams as needed.
• Monitor system alerts, server status, and network performance, addressing potential issues proactively.
• Document support activities and resolutions in the IT knowledge base for continuous improvement.
• Collaborate with the IT team to support ongoing projects, system upgrades, and maintenance tasks.
• Ensure adherence to IT policies, security protocols, and compliance standards.
• Assist with hardware inventory management, including tracking and updating asset details.

Qualifications

• High school diploma or equivalent required; technical education or certifications are a plus.
• 1-3 years of experience in an IT service desk or technical support role preferred, but entry-level candidates with strong technical aptitude will be considered.
• Strong knowledge of Windows operating systems, Microsoft Office, and basic networking concepts.
• Familiarity with barcode printers, handheld scanners, and panel PCs is a plus.
• Experience in a manufacturing or shop floor support role is highly preferred.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills and the ability to work well in a team-oriented environment.
• Willingness to work second shift hours and provide occasional on-call support as needed.