Human Resources Mgr at ND Paper in Langhorne, PA

HUMAN RESOURCES MGR Regular · Location: Langhorne, PA, US Job Title: HR Manager Department: ND Packaging Reports to: Director of Human Resources Location: Langhorne, PA Position Summary We are seeking an experienced HR Manager to serve as a strategic business partner with a hands-on, “roll up your sleeves” mindset to help build, scale, and expand the business. This role aligns human resources initiatives with organizational and business objectives while actively supporting both day-to-day operations and long-term growth priorities. The HR Manager acts as a trusted consultant to management and employees across a broad range of HR functions, including employee relations, talent management, and training and development. The role proactively assesses and anticipates people-related needs and partners closely with the General Manager and other members of management to develop and implement practical, effective HR solutions that support a growing and evolving organization. This position also requires support coordination related to technical resources, processes, and capabilities. Mandarin bilingual proficiency is required to effectively communicate parent-company objectives, translate technical and operational guidance, and ensure clarity and alignment across teams. Through strong collaboration and cross-functional partnerships, the HR Manager delivers value-added HR programs and services that support operational goals, strengthen organizational capability, enhance employee engagement, and reflect the company’s overall business strategy.  This position is onsite in Langhorne, PA. Compensation  The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At ND Sheets, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.   About Us ND Paper is a leading manufacturer of high-quality pulp, paper, and packaging products in the United States, generating over half a billion dollars in annual sales. As a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited – the largest containerboard producer in the world – ND Paper is part of a global network committed to excellence and innovation. With two integrated pulp and paper mills in Rumford, Maine and Biron, Wisconsin, a packaging plant in Sturtevant, Wisconsin, and two sheeting facilities in Langhorne, Pennsylvania and Fairmont, West Virginia, the ND Paper family produces nearly one million tons of products annually. Our 1,100 dedicated employees are the heart of our operations, and we are committed to fostering positive work environments where individuals can advance and thrive. At ND Paper, we are investing in our future, and that starts with our staff.   ND Sheets, a cutting-edge division of ND Paper, is dedicated to providing top-tier sheet converting solutions. We specialize in transforming high-quality paper rolls into precise, customized sheet sizes to meet the unique needs of our clients. Leveraging state-of-the-art technology and a strong commitment to sustainability, we focus on delivering superior products and services that boost efficiency and minimize waste. Backed by ND Paper’s legacy of excellence, we are proud to offer innovative solutions that contribute to the continued success of our customers. Key Responsibilities & Expected Results: • Demonstrates safety as a core value and establish a safe work environment by actively leading the safe execution of work. • Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations • Coordinates training and establishes clear organizational development plans to achieve a high-performance organization • Consults with line management, providing support and guidance when appropriate • Provides day-to-day human performance guidance to line management (e.g., coaching, counseling, career development, disciplinary actions • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention • Provides HR policy guidance and interpretation • Oversees worker’s compensation and injury management program • Provides input on business unit restructures, workforce planning and succession planning • Helps management to identify training needs for business units • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required • Work beyond normal work schedule as necessary to fulfill position responsibilities • Carry out other responsibilities related to position as required. • Action + purpose+ measurable results   Key Performance Indicators (KPI’s): Define how performance will be measured- use metrics and business goals • Time to fill open positions • Retention rate • OSHA Recordable Incident Rate (TRIR) – HR partnership metric with Safety • Workers’ Comp Claims Frequency & Cost  • Safety Training Completion Rate (%) • Engagement or Pulse Survey Scores • Exit Interview Themes (Trend‑Based)   Qualifications and Skills (Performance Oriented) Education and Experience • Bachelor’s degree in business with a concentration in Human Resources Management or related degree. • Minimum of three years’ experience resolving complex employee relations issues • Working knowledge of multiple human resource disciplines including employee relations, human performance, organizational diagnosis, training, federal and state employment laws • Strong background in training and organizational development • Safety knowledge, experience and interest, including regulatory compliance, safety standards, conscious and willing to work in an industrial environment, and being a champion for safety • Excellent interpersonal and communication skills • Strong leadership capabilities • Good time management and multi-tasking skills • Ability to interact with all levels of the organization • Strong initiative and perseverance • Business acumen including cultural awareness and relationship management. Business and financial acumen: ability to understand and contribute to broader business strategy and decisions while appropriately linking HR strategies and programs to support the success of the business. • Experience in identifying legal requirements and government reporting/regulations affecting HR functions to ensure policies, procedures, and reporting are in compliance. Technical Skills • Proficient in the advanced features of Microsoft Office software products and HRIS applications. • Proficiency in Mandarin, spoken and written, required. Core Competencies (Results based) • Business and Operations Acumen • Employee relations expertise • Safety & Compliance leadership • Workforce planning • Change management & Adaptability • Training & Development • Problem solving/root cause analysis • Process discipline • Data driven decision making • Ethics, Integrity & Confidentiality Success Profile (What great looks like) • Plant is staffed, stable & operationally supported • Employee turnover is within or below target • Safety & Compliance proactively managed • Employee relation issues are handled effectively • The right talent profile is hired • HR is viewed as a strategic business partner   Working Conditions • Position is based on plant site Other Accountabilities • Manage wage/salary administration process, the performance review process, and benefits administration. • Serve as a management resource to ensure consistent administration of established policies. • Support teamwork through training, facilitating, recognition, and communications. • Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description. Attributes for Success • Hard work – tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand • Pursuit of Excellence – strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond • Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture • Sense of Urgency – drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business • Entrepreneurial Spirit – act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve • Adaptability – be fluid with ND Paper’s continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly. • Servant Leadership – set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship. ND Paper Benefits  We offer a comprehensive benefits package that includes: • Medical, dental, and vision insurance as well as voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family.  • Financial protection benefits, including life insurance, disability insurance, and business travel accident insurance.   • Tax advantaged accounts such as Healthcare and Dependent Care Flexible Spending Account (FSA).   • Paid holidays, personal days, and vacation days to support work-life balance.  • A 401K retirement plan with a company match and annual fixed contribution  • Wellness programs with incentives and an on-site clinic available at our Rumford and Biron location.    Enjoy competitive salaries, comprehensive health benefits, and paid time off. Discover more about our benefits and how we support our team by visiting 2026 Benefits . Come be a part of our team and grow with us! Please submit your resume, and salary requirements to https://us.ndpaper.com/careers  No unsolicited resumes - ND Paper does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume you submit to us will immediately become the property of ND Paper. If you would like to become a recruiter for ND Paper, please contact us and we will agree in writing to terms and the specific job roles for which you are authorized to recruit.