Senior Change Manager at NCS Australia in Sydney, New South Wales, AU

Company Description

At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.

Job Description

We are seeking an experienced Senior Change Manager to lead and drive change activities for a large-scale transformation program involving significant data migration and business process changes. The role will focus on ensuring successful business readiness, stakeholder engagement, user adoption, and transition management across impacted business units.

The ideal candidate will have proven experience supporting complex data migration or system transformation programs, with a strong understanding of how data, processes, systems, and users are impacted during migration activities.

• Develop and execute end-to-end change management strategies and plans for large-scale transformation and data migration initiatives.
• Conduct detailed change impact assessments across business processes, systems, data flows, and operational teams.
• Work closely with Program Managers, Technical Leads, Data Migration teams, Business Analysts, and business stakeholders to support successful delivery outcomes.
• Lead stakeholder engagement and communication activities across multiple business units.
• Develop and deliver business readiness plans to support cutover, transition, and post-go-live adoption activities.
• Support organisational preparedness for data cleansing, data mapping, migration validation, and new process adoption.
• Facilitate workshops, impact assessments, leadership briefings, and change forums.
• Develop communication materials including presentations, training collateral, FAQs, and executive updates.
• Coordinate training and user enablement activities to ensure smooth adoption of new systems and processes.
• Identify and manage change risks, resistance, and adoption challenges throughout the program lifecycle.
• Monitor and report on change readiness, stakeholder engagement, and adoption metrics.

Qualifications

• Hands-on experience delivering change management activities within data migration or large-scale system migration projects.
• Strong understanding of data migration impacts across business processes, operational teams, and system users.
• Experience supporting ERP, CRM, platform consolidation, system migration, or enterprise transformation initiatives.
• Demonstrated experience managing stakeholder engagement across business and technology teams.
• Strong communication, facilitation, and influencing skills.
• Experience developing communication strategies, training plans, and business readiness frameworks.
• Ability to work within complex enterprise delivery environments with multiple stakeholders and competing priorities.
• Strong problem-solving, planning, and risk management capabilities.
• Experience within Telecommunications, Financial Services, Government, or large enterprise environments.
• Familiarity with Prosci, ADKAR, or other recognised change management methodologies.
• Experience working in Agile, Waterfall, or hybrid delivery environments.
• Relevant Change Management or Project Management certifications are advantageous.

Additional Information

Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks