Salesforce Commerce Cloud Lead at NCS Australia · Sydney

Company Description

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

We are building a next-generation Salesforce practice in Australia. This is a rare opportunity to join a high-calibre team at an early stage of growth, focused on delivering some of the most complex, large-scale transformation programs in the country.

We are looking for a Salesforce Commerce Cloud Lead who thrives on complexity. You won't just be configuring a storefront; you’ll be architecting digital commerce ecosystems that integrate deeply with Communications Cloud, legacy billing systems, and modern payment gateways. If you are a consulting-minded leader who wants to shape the future of a growing practice, this is your next move.

What You’ll Be Doing

• End-to-End Delivery: Own the full SDLC, from leading discovery and fit-gap workshops to design, build, and final deployment.
• OOTB-First Architecture: Design scalable, sustainable solutions that prioritise out-of-the-box functionality while knowing exactly when and how to build custom extensions.
• Complex Integration: Architect and build critical integrations with external platforms, including Order Management (OMS), Billing, Payments, and Enterprise Service Busses (MuleSoft).
• Collaborative Leadership: Work seamlessly within cross-functional teams comprising Architects, BAs, and Integration Engineers, often across onshore/offshore delivery models.
• DevOps Advocacy: Contribute to modern DevOps practices, including Git-based version control and CI/CD pipelines, ensuring high-quality release management.

Qualifications

Core Expertise:

• Salesforce Commerce Cloud: Deep experience with B2C or B2B Commerce, including storefront development and complex third-party integrations.
• Communications Cloud (High Priority): A strong understanding of the Telco industry model, including CPQ and Enterprise Order Management.
• Platform Breadth: A solid foundation in Sales and Service Cloud.
• Integration: Hands-on experience using APIs to connect Salesforce to the wider enterprise (MuleSoft experience is highly preferred).

Professional Background:

• The SI Edge: You have a proven track record working within a Consulting or Systems Integration (SI) environment.
• Delivery Mindset: You are used to the pace and rigour of large-scale digital transformation programs.
• Stakeholder Mastery: Ability to translate complex business requirements into elegant technical solutions while managing senior stakeholder expectations.

Additional Information

Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks