Client Service Leader - Telco Industry… at NCS Australia · Melbourne

Company Description

At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.

Job Description

Drive growth. Build trusted partnerships. Lead strategic client partnerships across Australia's telecommunications sector.

We're looking for an experienced Client Service Leader to drive growth across a portfolio of strategic telecommunications clients. This role focuses on expanding existing customer relationships, identifying new opportunities and delivering commercial success across multiple Telco accounts.

If you're passionate about growing enterprise accounts, building trusted client relationships and delivering exceptional business outcomes, we'd love to hear from you.

What you'll be doing

• Own and execute growth strategies across a portfolio of strategic telecommunications accounts.
• Build trusted relationships with executive and senior business stakeholders.
• Identify, shape and win new business opportunities within existing clients.
• Drive cross-sell and upsell opportunities across technology and managed services.
• Lead account planning, forecasting, pipeline management and commercial performance.
• Partner with solution, delivery and industry teams to develop compelling client solutions.
• Oversee account health and ensure successful delivery aligned to client expectations.
• Act as the strategic advisor who understands your clients' business priorities and industry challenges.

Qualifications

• Proven experience in technology consulting, IT services or telecommunications industry
• Demonstrated success managing and growing enterprise client accounts.
• Strong track record of winning and closing complex, high-value technology opportunities.
• Commercially astute with excellent negotiation and stakeholder management skills.
• Experience engaging with C-level and senior business stakeholders.
• Strong understanding of digital transformation, managed services or enterprise technology solutions.
• Outstanding communication, presentation and influencing skills.
• Self-motivated, strategic and results-driven with a passion for delivering client success.

Additional Information

Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks