IT Helpdesk Associate II at NCR Voyix in Chennai, Tamil Nadu, India

IT Helpdesk Associate II Location: CHENNAI, IND About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. PRIMARY RESPONSIBILITIES · Provide Level 1 technical support to end-users via calls, chats, and web tickets. · Assist users with basic issues related to desktop/laptop hardware, software, OS, printers, and applications. · Follow standard troubleshooting steps and document all actions taken in the ticketing system. · Provide information to customers regarding IT processes, password resets, how-to queries, and known issues. · Escalate unresolved or advanced issues to Level 2 support teams as per defined guidelines. · Ensure excellent customer service by maintaining a positive, helpful, and professional attitude. · Adhere to shift schedules in a 24×7 rotational environment (including night shifts). TECHNICAL SKILLS: · Basic understanding of Windows 10/11. · Familiarity with Microsoft Office 365, basic applications, and internet concepts. · Basic knowledge of networking fundamentals (LAN, Wi-Fi, VPN, IP basics). · Willingness to learn new tools, technologies, and troubleshooting methods quickly. EDUCATION & WORK HISTORY: · Minimum qualification: HSC (Grade 12). · Diploma or certification in IT/Computer Science (preferred but not mandatory). · No prior experience required — freshers with good technical aptitude are welcome. · Internship or IT support training experience is an added advantage. COMMUNICATION SKILLS: · Good spoken and written English communication skills. · Ability to listen attentively and understand user issues clearly. · Clear and neutral accent with polite, professional speech. OTHER ESSENTIAL SKILLS: · Strong customer service mindset with patience and empathy. · Basic call-handling etiquette and ability to remain calm during challenging interactions. · Ability to follow instructions, processes, and documentation standards. · Positive attitude, willingness to learn, and good team spirit. · Customer service skills (persuasion, empathy, helpfulness & positive attitude). · Good business communication skills (e-mail). Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”