NCR Atleos→
Ticket Management Specialist at NCR Atleos in BUENOS AIRES CITY, ARG
Job Description
Ticket Management Specialist
Location: BUENOS AIRES CITY, ARG
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Summary
We are looking for a detail-oriented and proactive Ticket Management Jr Analyst to support daily service delivery activities and ensure smooth communication between field teams, customers, and internal stakeholders. This role is responsible for coordinating service requests, tracking operational activities, maintaining accurate documentation, and supporting the execution of field service operations.
The ideal candidate is organized, customer-focused, able to manage multiple priorities, and comfortable working in a fast-paced environment while following established processes and service level commitments.
Key Responsibilities
Service Request Coordination
- Create and maintain service requests in internal systems.
- Ensure service requests contain accurate information, including appointment details, service requirements, and customer information.
- Track service progress and support SLA compliance monitoring.
- Generate and update operational tickets as required.
Operational Support
- Coordinate service appointments with field teams and internal stakeholders.
- Monitor scheduled activities and provide follow-up when needed.
- Support daily operational processes to ensure timely service delivery.
- Assist in identifying and communicating potential service delays or issues.
Access and Documentation Management
- Review customer communications and process access-related requests.
- Maintain and update access records and supporting documentation.
- Collect, organize, and manage required customer documentation.
- Ensure operational records are accurately maintained within established timelines.
Communication & Stakeholder Coordination
- Communicate appointment details and service updates to customers and internal teams.
- Create and maintain collaboration channels for operational cases and escalations.
- Provide timely updates regarding operational activities and service progress.
- Support effective communication between field service, engineering, and customer teams.
Escalation Support
- Assist in monitoring field service activities and scheduled appointments.
- Support escalation processes for service-impacting situations.
- Coordinate with internal teams to help resolve operational challenges.
- Participate in discussions related to high-priority service cases when required.
Administrative & Process Support
- Support operational processes related to parts management, documentation, and system updates.
- Assist with requests, follow-ups, and coordination activities related to service delivery.
- Ensure compliance with defined operational procedures and standards.
- Contribute to continuous improvement initiatives within the operations team.
Qualifications
Required
- 0-2 years of experience in operations, coordination, customer service, administration, logistics, or a related field.
- Strong organizational and multitasking skills.
- Excellent attention to detail.
- Good written and verbal communication skills.
- Basic to intermediate Microsoft Office skills, especially Excel and Outlook.
- Ability to work independently while collaborating with cross-functional teams.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.