Sr. Associate, Customer Due Diligence at Nclusion in Palo Alto, CA

About Nclusion

Nclusion is on a mission to provide traditional financial services to 1.5 billion people worldwide without access today. Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most.

About the Role

We’re looking for a Senior Associate of Customer Due Diligence (CDD) to support customer onboarding and verification, and perform due diligence and enhanced due diligence reviews across our markets. This role sits within the second line of defense and focuses on reviewing flagged customers, clearing onboarding risks, and ensuring due diligence processes are applied consistently and effectively. You’ll operate with a high degree of autonomy on day-to-day workflows while escalating higher-risk cases as needed.

What You’ll Do

• Review and assess customers flagged during onboarding, resolving issues efficiently to support conversion while maintaining compliance standards
• Execute customer due diligence processes, including KYC/KYB verification for both individual and business customers
• Identify when enhanced due diligence (EDD) is required and ensure appropriate documentation and review is completed
• Evaluate onboarding documentation for completeness, accuracy, and consistency with internal policies
• Escalate higher-risk or complex cases to Compliance leadership with clear supporting rationale
• Support ongoing refinement of onboarding and review processes to improve speed and accuracy
• Partner with Product and Operations to ensure onboarding flows are practical and aligned with compliance requirements
• Track and report on onboarding reviews, flag trends, and common failure points

What You Bring to the Table

• 3+ years of experience in compliance, CDD/KYC, or customer onboarding within financial services or fintech
• Hands-on experience reviewing flagged customers and resolving onboarding issues in a production environment
• Familiarity with KYC/KYB processes for both individual and corporate customers
• Understanding of when enhanced due diligence (EDD) is required and what documentation is needed
• Experience in payments, money transfer, or similar environments (e.g., remittances) is a plus
• Strong attention to detail and ability to assess documentation quickly and accurately
• Ability to manage workflows independently and make sound decisions within defined guidelines
• Clear communication skills and comfort working within a compliance function; experience in fintech or emerging markets is a plus

Benefits and Perks

• 📈 401k with a match!
• 🩺 Medical Insurance
• 🦷 Dental Insurance
• 👓 Vision Insurance
• 💸 Competitive compensation & equity – We believe in sharing success.
• ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
• 🍽️ In-office lunch, team events & culture