Adjustor I at NBT Bank in Utica, NY

Summary: NBT Bank is a financial institution that empowers people to grow and innovate. They are seeking an Adjustor I responsible for contacting customers with delinquent accounts, processing transactions, and recommending actions for problem accounts. Responsibilities: - Responsible for contacting customers with delinquent consumer and residential mortgage accounts - Researches, maintains and processes account transactions - Recommends foreclosure, repossession and or accounts for legal - Works with internal and external customers, and branch personnel to resolve problems or answer questions that may arise - Researches lost or mis-posted payments for customer accounts - Reviews collateral prior to any actions the Bank may take - Reviews with supervisor and/or department manager any problem accounts - Prepares reports and maintain appropriate files as needed - 80% Contact past due consumer and residential mortgage customer accounts for payment - 10% Recommend accounts for foreclosure, repossession and legal. Research accounts for lost or misapplied payments. Review problem accounts with supervisors and/or department manager as required. Ensure timely procedures are met to exercise the Bank’s rights - 5% Prepare reports and maintain appropriate files as needed - 5% Other duties as assigned Required Qualifications: - High School Diploma or GED - Good communication skills - PC skills with proficiency in word and excel - Ability to negotiate - Some evening hours required - Communicate effectively with internal and/or external customers - Stationary 75% of time or greater - Move Objects to Maximum 10 lbs Preferred Qualifications: - Customer service experience preferred Required Skills: Microsoft Word, Microsoft Excel Benefits: Generous Paid Time Off: At least 22 days annually, prorated in the year of hire., Parental Leave: Six weeks of paid leave at 100% of your salary., Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants., Dental and Vision Coverage: Ensuring your overall health and well-being., Flexible Spending Accounts: For healthcare and dependent care expenses., Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage., Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage., Voluntary Benefits: Including hospital, accident, and critical illness coverage., Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future., Adoption Assistance: Supporting your growing family., Tuition Reimbursement: Invest in your education and career growth., Employee Assistance Program (EAP): Access to support and resources., Pet Insurance: For all your furry friends., Financial and Banking Services: Various banking services benefits and financial planning assistance., Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants., Dental and Vision Coverage: Ensuring your overall health and well-being., Voluntary Benefits: Including hospital, accident, and critical illness coverage., Generous Parental Leave: Six weeks of paid leave at 100% of your salary., Paid Sick and Safe Leave: For your health and safety.