Senior Business Solution Lead at NBN Australia · Melbourne

Senior Business Solution Lead Location: Melbourne Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity has presented itself for a Senior Business Solution Lead reporting to General Manager, RSP Experience and Simplicity. A bit about your role The Senior Business Solution Lead is accountable for shaping end‑to‑end business solutions by guiding cross‑functional teams, clarifying complex business problems, and aligning stakeholders on successful outcomes. The role partners closely with business units to define requirements, develop solution options, and drive continuous improvement across processes, data, and systems. It also delivers insights‑driven initiatives for RSP engagement, supports operational stability through improvement and automation projects, and collaborates with teams to enhance customer and operational experiences. Additionally, the role builds strong internal and industry relationships, fosters a high‑performance culture, and provides people leadership and strategic coaching when required. A bit about you The ideal candidate is an independent, solutions focused thinker who can break down complex problems, identify opportunities, and deliver practical outcomes through both analytical and hands on technical work.  A background in software engineering is highly desired alongside being comfortable using the latest cloud and AI toolsets, breakdown large data sets and create scripts etc where needed, and creating applications to solve problems or investigate specific opportunities. They communicate clearly, collaborate effectively with others, and use evidence and insights to guide decisions. With a consulting mindset and a willingness to tackle challenges, they engage confidently with stakeholders and contribute positively to team problem solving. Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. Please note that this is a permanent opportunity and applications for this role will close at midnight, Monday, 18th May 2026 To be eligible for this role, you must have full working rights in Australia. Worker Type Permanent Time Type Full time