Production Client Experience Coordinator at NBCUniversal · Universal…

COMPANY DESCRIPTION NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. JOB DESCRIPTION NBCUniversal is looking for a Production Client Experience Coordinator to join our Studio Services team in Universal City, California! In this role, you will work primarily with our team of Production Client Experiences in a wide variety of tasks to support productions filming on the Universal Lot. What You’ll Do: • Integral studio representative for all on-lot production clients and office tenants. • Collaborate closely with a team of client- focused specialists to deliver best in class/concierge-style service. • Handle prospective customer inquiries and provide information on Universal Studios Lot facilities and production services. • Prepare deal estimates and coordinate pricing & labor requirements with studio departments. • Reserve and schedule stages, backlot areas, and studio facilities. • Attend production, office, and tech scouts on behalf of the studio. • Maintain a consistent on-set presence to monitor production needs and resolve issues promptly. • Arrange logistical matters, including but not limited to parking, drive-ons, security access lists, safety regulations, USH tram route communications, and pertinent neighborhood notifications. • Process billing for production and office clients; create Sphere deals, review posted charges, resolve discrepancies, and partner with finance to complete billing requirements. • Manage vendor relationships and process invoices for supplies and services. • Process maintenance requests for on-lot production facilities (paint, plumbing, electrical, HVAC, janitorial, pest control). • Generate and manage work orders for studio departments, ensuring timely execution of services and corresponding billing. • Plan and manage production office space allocations, maintaining accurate occupancy/vacancy records. • Coordinate office setups and moves in collaboration with Facilities, IT, & Telecom teams, schedule furniture deliveries, removals, and reconfigurations . • Maintain databases for ongoing client outreach/inquiries, production history, facilities issues, department files, and archival records. • Represent Universal professionally during client interactions, scouts, and on-set visits to reinforce brand reputation. • Provide day-to day administrative and logistical support to management. • Assist with client outreach to capture relevant content from productions to support marketing/promotions/social media/website usage. • Engage with clients at networking events. • Assist with special projects, research and initiatives when required. • Position involves on-site evenings and weekends as needed. QUALIFICATIONS Let’s Talk About You… • Communicates with ease – You have a way with words; written and verbal • Impeccable attention to detail – You bring customer requests to life by organizing the team’s daily work plans and scheduling commitments • Customer Service Champion – No request is too big or too small, you put customers first meanwhile being an advocate for the Stage and Backlot team • Juggler – You know how to manage multiple tasks and priorities and move them all along effectively while keeping stakeholders updating and informed • Tech-savvy – You are an MS Office whiz and can take on case management software with ease What You Must Have: • 2+ years of production experience • Must be willing and able to work on any shift including, overnights, swing or weekends in support of the 24/7 operation What Would Make You a Stand-out: • BA/BS degree strongly preferred • Customer service/hospitality experience a plus • Excellent computer skills, including but not limited to Microsoft Office, Excel, PowerPoint, ScheduALL • Strong interest in production environment, logistics, and/or studio operations • Culture carrier, embodying company values • Team player and ability to troubleshoot and problem solve Additional Requirements: • Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite. • Must be willing and able to work any assigned shift—including overnight, swing, or weekend hours This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50,000-$60,000 ADDITIONAL INFORMATION As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.