User Experience Strategist I at Navy Federal… · 820…

Summary: Navy Federal Credit Union is a leading financial institution that values meaningful career experiences and a supportive culture. They are seeking a User Experience Strategist I to aid in developing human-centered design strategies and solutions, providing support to lead strategists while working under the guidance of senior peers. Responsibilities: - Aid in the synthesizing of user data from various sources, providing support to lead strategists - Analyze the user experience by evaluating the experiences end-to-end, seeking out opportunities for improvement - Collect and assimilate customer data to assist with guiding design - Assist business partners and researchers, designers, and experience owners to solve basic user experience problems - Assist with the development and maintenance of experience and journey maps throughout life cycle of projects - Build relationships that help the user experience definition effort succeed - Share ideas and new concepts, strategies or innovative approaches to user experience solutioning - Support projects and research initiatives within the business unit and/or across the organization - Support strategist and project teams with assignments across work streams - Coordinate workshop logistics for lead strategists and assist with compiling workshop materials - Other duties as assigned Required Qualifications: - Ability to exercise initiative using good judgment to make sound decisions - Ability to manage multiple priorities independently and/or in a team environment to achieve goals - Basic knowledge of best practices for web and mobile-based content, tools, and forms - Exposure to mapping of ecosystems, experiences, customer journeys, and service blueprints - Exposure to user centered design principles, visual design, user behavior and interaction models - Familiarity with design thinking principles and techniques - Familiarity with interpreting requirements into executable design solutions - Familiarity with design fundamentals, such as color theory, typography and composition - Familiarity with researching, compiling, analyzing and documenting data, business processes, and workflow - Familiarity with the processes of sketching, conceptual design, wire framing, prototyping, and usability testing - Familiarity with agile methodologies - Basic collaboration and persuasion skills - Effective organizational, planning and time management skills - Effective research, analytical, and problem solving skills - Effective skill in using data communications and storage - Effective verbal and written communication skills - Effective word processing and spreadsheet software skills - Skill maintaining accuracy with attention to detail while meeting deadlines Preferred Qualifications: - Experience in Graphic Design, User-Centered Design/Human-Computer Interaction, Design Thinking, or the equivalent combination of education, training, and experience - Knowledge of web, mobile and application design Required Skills: User-Centered Design, Design Thinking Important Skills: Web, Mobile Design, Prototyping, Data Analysis Nice-to-Have Skills: Collaboration Skills