Member Service Representative… at Navy Federal… · Snellville

Summary: Navy Federal Credit Union is a prominent financial institution providing a wide range of services to its members. The Member Service Representative role involves assisting members with their banking needs, including account management and product offerings, while ensuring compliance with relevant regulations. Responsibilities: - Provide basic counseling on available products and services to meet member needs - Assist members with opening and maintaining deposit accounts, loans, and other financial products - Research and resolve basic account discrepancies and service requests - Identify opportunities to cross-service products and enhance member relationships through education - Understand and comply with all relevant federal and institutional regulations related to financial products and services - Support team members by sharing knowledge and best practices as experience grows - Ensure cash and other negotiable instruments are handled properly and securely - Process routine transactions, including deposits, withdrawals, loan payments, and check cashing - Perform other duties as assigned Required Qualifications: - Experience in building effective relationships through rapport, trust, diplomacy, and tact - Effective research, analytical, and problem-solving skills - Experience working independently and in a team environment - Experience maintaining composure in a high-production and changing environment - Experience navigating multiple systems efficiently and adapt to evolving technologies - Effective skill exercising sound judgment and make informed decisions - Ability to embrace and support change initiatives in a dynamic and continuously evolving environment - Effective verbal and written communication skills to engage with members and colleagues Preferred Qualifications: - Working knowledge of deposit and loan products, services, and operational procedures - Experience in customer service, preferably in banking or a financial institution Required Skills: Deposit account products, Loan products, Financial services regulations, Multi-system navigation, Effective verbal communication, Effective written communication