Member Service Representative (Full-Time) -… at Navy Federal… · 113…

Summary: Navy Federal Credit Union is seeking a Member Service Representative to provide a full range of products and services to members and prospective members. The role involves assisting with account management, resolving discrepancies, and enhancing member relationships through education and support. Responsibilities: - Provide basic counseling on available products and services to meet member needs - Assist members with opening and maintaining deposit accounts, loans, and other financial products - Research and resolve basic account discrepancies and service requests - Identify opportunities to cross-service products and enhance member relationships through education - Understand and comply with all relevant federal and institutional regulations related to financial products and services - Support team members by sharing knowledge and best practices as experience grows - Ensure cash and other negotiable instruments are handled properly and securely - Process routine transactions, including deposits, withdrawals, loan payments, and check cashing - Perform other duties as assigned Required Qualifications: - Experience in building effective relationships through rapport, trust, diplomacy, and tact - Effective research, analytical, and problem-solving skills - Experience working independently and in a team environment - Experience maintaining composure in a high-production and changing environment - Experience navigating multiple systems efficiently and adapt to evolving technologies - Effective skill exercising sound judgment and make informed decisions - Ability to embrace and support change initiatives in a dynamic and continuously evolving environment - Effective verbal and written communication skills to engage with members and colleagues Preferred Qualifications: - Working knowledge of deposit and loan products, services, and operational procedures - Experience in customer service, preferably in banking or a financial institution Required Skills: Customer service experience, Deposit, loan knowledge Important Skills: Research, analytical skills, Effective communication skills Nice-to-Have Skills: Sound judgment, Teamwork experience, Adaptability to change