Intern - Year Round (Lending) at Navy Federal… · Pensacola

INTERN - YEAR ROUND (LENDING) Location: Pensacola, FL, United States Collateral Operations supports Navy Federal's consumer lending portfolio by managing vehicle title and lien servicing activities, ensuring loans maintain valid proof of ownership and comply with state and regulatory requirements. The department partners with members, DMVs, dealerships, repossession vendors, and internal business units to protect the credit union's collateral position, minimize financial risk, and deliver an efficient member experience throughout the life of the loan.   ***A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application. •    Research and resolve title, lien, and ownership discrepancies by coordinating with state DMV agencies, vendors, dealerships, and internal business partners to ensure accurate collateral records •    Process and maintain collateral documentation, including title transfers, lien perfection, lien releases, and title corrections, while ensuring compliance with state-specific regulations and credit union policies •    Analyze collateral-related exceptions and automated system data to identify processing issues, support operational efficiency, and ensure timely resolution of member and business unit requests •    Provide support to assigned department; may work on small projects or portions of larger projects •    Support business strategy and initiatives within the business unit and/or across the organization •    Assist and collaborate with various levels of staff to accomplish tasks/assignments •    Perform research and analysis; may include quantitative and/or qualitative analysis •    Maintain professionalism in all interactions, placing member service as priority •    Provide comprehensive day-to-day operational support •    Provide support in functional areas of the credit union •    May provide direct member service in high volume situations •    Process and update data in automated systems; may generate and analyze reports •    Perform other duties as assigned   •    Must be pursuing a degree from an accredited college/university, preferably Finance, Accounting, Business Administration, Economics, Business Analytics, Data Analytics, or other related business and quantitative disciplines •    A solid technical skillset and/or strong business acumen, particularly the ability to analyze data, identify trends, make sound business decisions, and communicate findings effectively •    Ability to exercise initiative and good judgment to make sound decisions •    Bedside manner, not just internal communication, but also in the event they need to speak with members.  •    Ability to adapt to new technologies •    Ability to provide exceptional customer service •    Ability to work independently and in a team environment •    Effective interpersonal, verbal, and written communication skills •    Effective research, analytical, and problem solving skills •    Effective skill maintaining accuracy with attention to detail and meeting deadlines •    Effective word processing and spreadsheet software skills •    Effective organizational, planning and time management skills   Desired Qualifications:  •    Experience using Microsoft Excel for data organization, analysis, and reporting •    Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Teams •    Experience in data analytics, operational reporting, and process improvement •    Communication with impact and be committed to self-development   Hours: Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule) Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526 Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • FORTUNE 100 Best Companies to Work For® 2025 • Yello and WayUp Top 100 Internship Programs • Computerworld® Best Places to Work in IT • Newsweek Most Loved Workplaces • 2025 PEOPLE® Companies That Care • Newsweek Most Trustworthy Companies in America • Military Times 2025 Best for Vets Employers • Best Companies for Latinos to Work for 2025 • Forbes® 2025 America’s Best Large Employers • Forbes® 2025 America's Best Employers for New Grads • Forbes® 2025 America's Best Employers for Tech Workers • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence  • Military.com Top Military Spouse Employers 2025  • 2025 Handshake Early Talent Award   From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.