SALES ASSOCIATE - LAWN & GARDEN… at NAVY EXCHANGE… · Annapolis

Summary: Navy Exchange Service Command (NEXCOM) serves military personnel and their families by providing essential services and products. As a Sales Associate, you will be responsible for engaging with customers, assisting them in recognizing their needs, and promoting the company's products and services.

Responsibilities:
- Proactively engage and make a connection with customers
- Asking questions and listening to customer s needs
- Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
- Provide premier customer service
- Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes
- Maintaining store appearance
- Cross-selling products and knowing layout of the store
- Make suggestions to customer on latest trends and current promotions based on customer s individual needs
- Upselling products
- Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs
- Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer
- Completing various forms of paperwork reports and reconciliation
- Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories
- Adherence to assigned work schedule. Accurate and complete follow through on work assignments
- Other Duties as assigned

Required Qualifications:
- Basic knowledge of products merchandise
- Strong interpersonal and communication skills
- Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to effectively communicate with customers, peers and management
- Ability to communicate on the telephone with proper etiquette
- Basic math functions such as addition, subtraction, multiplication and division
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business
- Ability to work as part of a team and take initiative independent of direct supervision
- This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours
- May occasionally involve stooping, kneeling, crouching and climbing ladders
- Vision abilities include close vision, color vision, depth perception and ability to adjust focus
- Involves lifting at least 25 lbs. and up to 50lbs in some departments
- Work typically performed indoors but may be assigned outdoors depending upon location
- Enthusiastic, friendly and energetic with a desire to provide outstanding service
- Available to work a variety of hours which may include early mornings, evenings, weekends and holidays

Preferred Qualifications:
- Retail experience preferred but not required

Required Skills: Point-of-Sales System, Cash Handling, Product Knowledge

Benefits: Federal Healthcare benefits, Dental, Vision, 401(k) & Pension Plan, Accrual of paid time off at DAY ONE, Tuition reimbursement program, Continuity Programs for Military Spouses, Public Student Loan Forgiveness eligible* after qualifying years of service, Tax Free shopping, worldwide, at any Navy Exchange location