Debt Counselling Collections Agent at Navigate Your… · Cape Town

Navigate Your Debt is looking for a motivated, confident and results-driven Collections Agent to join our growing team.

The successful candidate will be responsible for following up on outstanding client payments, contacting clients regarding missed or overdue payments, monitoring payment commitments and supporting the effective collection of monthly fees and outstanding amounts.

We are looking for someone with strong telephone communication skills, excellent follow-up abilities and the determination to achieve collection targets while maintaining professional relationships with clients.

Previous experience in collections, debt counselling or financial services is essential.

Key Responsibilities

• Contact clients regarding outstanding, missed or overdue payments.
• Conduct daily collection calls and follow-ups in line with assigned targets.
• Remind clients of payment due dates and outstanding amounts.
• Follow up on promised payments and agreed payment arrangements.
• Identify reasons for non-payment and work with clients to establish suitable payment commitments within company policy.
• Monitor payment commitments and follow up when payments are not received as agreed.
• Maintain accurate records of calls, client responses, payment promises and collection outcomes.
• Update the relevant collection systems and internal tracking reports.
• Escalate unresolved payment issues and accounts requiring further intervention.
• Communicate professionally and respectfully with clients throughout the collection process.
• Work closely with the aftercare team to identify and resolve payment-related queries where necessary.
• Meet daily, weekly and monthly collection targets.
• Handle client information confidentially and follow applicable legal and company requirements.

Minimum Requirements

• Previous experience in collections is essential.
• Experience in debt counselling, debt review or financial services collections will be an advantage.
• Excellent telephone communication and negotiation skills.
• Confidence in handling payment-related conversations.
• Strong follow-up, organizational and administrative skills.
• Good computer literacy and accurate data-capturing abilities.
• Ability to work under pressure and meet collection targets.
• A professional, persistent and solutions-oriented attitude.

The Ideal Candidate

We are looking for someone who is proactive, disciplined and motivated by results. The successful candidate must be comfortable making collection calls, following up consistently, handling payment objections professionally and taking ownership of their collection portfolio.

The ideal candidate understands that successful collections require persistence, accountability, accurate record-keeping and respectful communication.

Pay: R7 000,00 - R8 000,00 per month

Work Location: In person