Product Manager, Navan Connect at Navan in Palo Alto, CA

Summary: Navan is seeking a detail-oriented, self-starter product manager to join the Navan Connect team. The role involves becoming the subject matter expert for Navan Connect, collaborating with customer-facing teams to understand client issues, and owning the product roadmap to prioritize features that execute the product vision. Responsibilities: - Become the SME for Navan Connect and will be the “go-to” person for anything related to the product - Partner closely with CSMs/Solution Architects to understand client issues and identify new requirements - Use AI to manage all client feedback/issues in a timely manner and build a system that learns from every resolved issue - Own the product roadmap and prioritize features that execute the product vision - Deliver clear and concise documentation for both technical and non-technical stakeholders - Collaborate daily with cross-functional teams (Design, Engineering, Legal, GTM) to ensure smooth product execution and risk management Required Qualifications: - 1-2 years of experience in product management, product operations, or fintech background - Excellent verbal and written communication skills; you know when to talk technical or when to explain it like a 5 year old - Strong customer empathy - it keeps you up at night if our product isn't meeting a client's expectations Preferred Qualifications: - Experience in fintech, payments, expense management is preferred - AI fluency - You've had real world experience with Claude Code (or similar tooling) to create knowledge bases/skills, prototyping and technical concepts - Prioritization master - you have the fortitude to intake many things at once and come out the other side clear-headed and confident on what to do first Required Skills: Product management, Product operations, Fintech, Payments, Expense management, AI fluency, Knowledge base creation, Prototyping, Prioritization, Customer empathy