Area Service Manager :: Nissan at Naukri E-hire in Bengaluru

Role & responsibilities

Responsible for Customer Satisfaction, Customer Voice Management, Aftersales Business & Dealer Operation and profitability for the assigned area (Karnataka State)

Management of Dealer a

EXPECTED END RESULTS

MAJOR ACTIVITIES

Aftersales Revenue

PMD includes Aftersales revenues (retail level at dealer or at wholesale level to dealer)

Identify opportunities and performance gaps on an outlet level related to key NSC revenue initiatives such as Express Service, Service Contracts, tire program, CRM, etc

Review Dealer and Service Advisor performance in terms of retention and sales per unit received including analysis for Lost customers activities

Review Parts wholesale opportunities, IRF & Commodities business

. Review dealer appointments ensuring healthy appointment ratio to ensure workshop balance

Works with dealer sales personnel to ensure dealer meets accessory sales targets and Accessory business promotion