IT Support Apprentice at NatWest Group · Edinburgh

IT Support Apprentice Location: Edinburgh Progress as unique as you are Apprenticeship – Digital X Starting: October 2026 Digital X brings together our digital, data, and engineering expertise to create simple, secure experiences and deliver innovative solutions that help the bank move faster and make banking better for everyone. Programme length: 14 months Salary: £25,785 Qualification gained: IT Support Professional SCQF Level 8 Location: Edinburgh Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job. What you'll do As a Digital Technology - IT Support Apprentice, you’ll be supporting the provision of day-to-day technology-based services and assisting in validating the deployment of new applications and architecture across the domain, with a primary focus on Private Cloud platforms, including Cloud Infrastructure, IaaS, PaaS, and OpenShift. Day-to-day you’ll be: Delivering production management, infrastructure, and application support services across relevant platforms Collaborating with stakeholders including production managers, domain leads, product owners and senior engineers to ensure platform resilience Supporting the build and maintenance of platform environments, making sure deployments meet quality standards Ensuring infrastructure and applications comply with mandated standards, processes, and security controls Working with senior engineers to continuously improve platforms through automation and Infrastructure as Code practices How we invest in you Our apprenticeships will support you to learn, grow and build a career you are proud of. You’ll also get: A starting salary of £25,785 Flexible benefits, 25 days’ annual leave + bank holidays, and a monthly retirement fund contribution A fully funded apprenticeship in Digital Technology The skills you'll need We’re seeking passionate and curious individuals to join our Digital Technology Apprenticeship. This opportunity is ideal for someone with a genuine interest in technology who enjoys problem solving and understanding how things work. You’ll have a logical and analytical approach, an inquisitive mindset, and a strong desire to learn. No prior technical experience is required, just enthusiasm, curiosity, and the motivation to develop digital skills in a real-world environment. You’ll also need: The ability to maintain a strong customer focus Good problem solving skills and a proactive mindset, with the ability to challenge and offer solutions A numerate skillset with strong attention to detail and the ability to adapt to change Good planning and organisational skills with the ability to prioritise and manage your time effectively Eligibility Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying. You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements. Inclusion and accessibility We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences. If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we’re happy to support you. Ready to apply? Our application window closes once we receive enough applications to fill the cohort so apply as soon as you’re ready to make sure you don’t miss out. Make sure you’ve listed your qualifications and experience on your CV before applying. Here’s an example of a good ‘CV.’ Need help with your application Visit our ‘Application Support’ page for information on the recruitment journey and answers to the most common queries. Hours 35 Job Posting Closing Date: Job Posting Closing Date is not yet published. Ways of Working:Remote First