Customer Service Apprentice at NatWest Group · Birmingham

Customer Service Apprentice Location: Birmingham Progress as unique as you are Apprenticeship – Commercial & Institutional Banking Starting October 2026 Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long-term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably. Programme length: 16 months Salary: £25,785 Qualification gained: Financial Services Customer Adviser Level 3 Location: Birmingham Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job. What you'll do As a Customer Service Apprentice, you’ll be the first point of contact, building strong relationships with new and existing customers, focusing on delivering an excellent experience, helping them meet all their financial goals and achieve positive outcomes. Day-to-day you’ll be: Educating customers on the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately follow processes and procedures, ensuring all activity is completed in compliance while maintaining a smooth and seamless customer journey Take appropriate actions to ensure good customer outcomes, identifying any gaps or concerns and implementing suitable mitigation to protect and support customers effectively How we invest in you Our apprenticeships will support you to learn, grow and build a career you are proud of. You’ll also get: A starting salary of £25,785 Flexible benefits, 25 days’ annual leave + bank holidays, and a monthly retirement fund contribution A fully funded apprenticeship - Financial Services Customer Adviser Level 3 The skills you'll need To thrive in this role, you’ll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing. You’ll also: Keep the customer at the centre of everything you do Be creative and open to new ideas Solve problems proactively and confidently offer solutions Use analytical and logical thinking, and adapt well to change Plan and organise your work effectively, prioritising your time well Eligibility Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying. It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not necessary to start with us as an apprentice. If you didn’t manage to achieve the desired grades or cannot provide evidence of your qualifications, then we’ll support you during your apprenticeship. You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements. Inclusion and accessibility We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences. If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we’re happy to support you. Ready to apply? Our application window closes once we receive enough applications to fill the cohort so apply as soon as you’re ready to make sure you don’t miss out. Make sure you’ve listed your qualifications and experience on your CV before applying. Here’s an example of a good ‘CV.’ Need help with your application Visit our ‘Application Support’ page for information on the recruitment journey and answers to the most common queries. Hours 35 Job Posting Closing Date: Job Posting Closing Date is not yet published. Ways of Working:Remote First