Vitamin Manager at Natural Grocers by Vitamin Cottage in Lakewood, CO

Summary: Natural Grocers by Vitamin Cottage is dedicated to promoting health and wellness. The Vitamin Manager is responsible for the operation and profitability of the vitamin department, overseeing staff training, inventory management, and ensuring exceptional customer service. Responsibilities: - Providing World Class Customer Service as a number one priority - Exemplifying integrity, responsibility, and excellence and adhering to all policies - Creating an inviting, full and shopable department - Ordering for the vitamin department and maintaining accurate inventory levels - Managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing - Ensuring all in-stock products/conditions meet company standards - Offering and following up on special orders - Merchandising shelves, endcaps and dynamic displays - Managing and participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock - Training and monitoring department personnel including assigning and following up on tasks - Working with other department managers to cross-train staff to accomplish all needed tasks - Conducting active and passive demos - Supervising the Nutritional Health Coach (NHC) when the NHC is performing vitamin aisle duties - Assisting in interviewing and hiring for department needs - Working with the store manager to address performance and/or disciplinary issues within the department - Opening and closing of store, including DSR and the closing cash process - Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks - Maintaining the safety and security of customers and employees - Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse - Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support - Continually increasing product knowledge - Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed - Working a schedule based on store needs which includes evenings, weekends, holidays Required Qualifications: - High school diploma, GED, or equivalent preferred - 1-2 years of experience in retail experience in a grocery or retail environment; natural foods background is a plus - 1-2 years of experience supervising others preferred - 1-2 years of experience in vitamins/supplements preferred - Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable - Ability to manage changing priorities and to stay focused with the task at hand - Sense of urgency in the completion of tasks - Excellent customer service skills - Highly organized with great attention to detail - Ability to take direction and follow through - Must be cashier trained and able to count currency - Proficient in MS Word, Excel and Outlook Required Skills: Retail experience, Supervisory experience, Vitamins, supplements knowledge, Food safety certification, Cashiering, Currency handling, Microsoft Word, Microsoft Excel, Microsoft Outlook, Customer service, follow direction, Task management Benefits: Birthday Bonus Pay, Vitamin Bucks (up to $2,080 earned as store credit annually), Holiday Pay for 5 Holidays – Stores Closed, Paid Time Off (sick days and vacation) that Increases with Tenure, Paid Nutrition Education, Good4u Crew Member Discount, {N}power Program (customer appreciation and rewards program), Regular, Scheduled Pay Increases, Advancement Opportunities and Career Development, Health and Wellness Program, Employee Assistance Program (EAP), Employee Referral Program, Medical, Dental and Vision Insurance, Paid Parental Leave, Paid Medical Leave (through company paid short-term disability insurance), Company Paid Short-Term Disability Insurance, Company Paid Life Insurance, Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance, Retirement Savings Plan (401k) with discretionary Company Match, Healthcare and Dependent Care Flexible Spending Account (FSA), Health Savings Account (HSA) with Company Match