Receiving Assistant at Natural… · Denver

Summary: Natural Grocers by Vitamin Cottage is seeking a Receiving Assistant to assist the Receiving Manager in the successful operation of the receiving department. The role involves providing excellent customer service, accurately receiving products, and maintaining an organized back room.

Responsibilities:
- Providing World Class Customer Service as a number one priority
- Exemplifying integrity, responsibility, and excellence and adhering to all policies
- Assisting the receiving department manager in accurately receiving all incoming products including date, accuracy and damage checking
- Scanning all incoming and outgoing product
- Staging products for efficient delivery to the sales floor
- Processing POs, RPOs, mispicks, invoices and paperwork timely and accurately
- Researching and processing all discrepancies
- Communicating with department managers regarding delivery issues and vendor out-of-stocks
- Following up on special orders
- Operating a forklift and pallet jack as required
- Maintaining a clean and organized back room
- Working with the department managers to address performance issues within the department
- Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities
- Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks
- Maintaining the safety and security of customers and employees
- Assisting in training and monitoring of department personnel including assigning and following up on tasks
- Taking the initiative to provide additional help and backup in the store and providing store backup on the sales floor when receiving duties are complete
- Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support
- Continually increasing product knowledge
- Using SAP and inventory management software, emailing and utilizing other IS programs as needed
- Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings

Required Qualifications:
- Providing World Class Customer Service as a number one priority
- Exemplifying integrity, responsibility, and excellence and adhering to all policies
- Assisting the receiving department manager in accurately receiving all incoming products including date, accuracy and damage checking
- Scanning all incoming and outgoing product
- Staging products for efficient delivery to the sales floor
- Processing POs, RPOs, mispicks, invoices and paperwork timely and accurately
- Researching and processing all discrepancies
- Communicating with department managers regarding delivery issues and vendor out-of-stocks
- Following up on special orders
- Operating a forklift and pallet jack as required
- Maintaining a clean and organized back room
- Working with the department managers to address performance issues within the department
- Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities
- Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks
- Maintaining the safety and security of customers and employees
- Assisting in training and monitoring of department personnel including assigning and following up on tasks
- Taking the initiative to provide additional help and backup in the store and providing store backup on the sales floor when receiving duties are complete
- Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support
- Continually increasing product knowledge
- Using SAP and inventory management software, emailing and utilizing other IS programs as needed
- Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings
- Ability to obtain forklift certification
- Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable
- Ability to manage changing priorities and to stay focused with the task at hand
- Possess a sense of urgency in the completion of tasks
- Possess excellent customer service skills
- Highly organized with great attention to detail
- Ability to take direction and follow through
- Must be cashier trained and able to count currency
- Proficient in MS Word, Excel and Outlook

Preferred Qualifications:
- High School diploma, GED or equivalent preferred
- 1 year of experience in grocery/retail or receiving environment preferred; natural foods background is a plus
- 1 year of experience supervising others preferred

Required Skills: Forklift operation, Pallet jack operation, Food safety certification, Cashiering, Currency counting, SAP, Inventory management software, Microsoft Word, Microsoft Excel, Microsoft Outlook, manage changing priorities

Benefits: Birthday Bonus Pay, Vitamin Bucks (up to $2,080 earned as store credit annually), Holiday Pay for 5 Holidays – Stores Closed, Paid Time Off (sick days and vacation) that Increases with Tenure, Paid Nutrition Education, Good4u Crew Member Discount, {N}power Program (customer appreciation and rewards program), Regular, Scheduled Pay Increases, Advancement Opportunities and Career Development, Health and Wellness Program, Employee Assistance Program (EAP), Employee Referral Program, Medical, Dental and Vision Insurance, Paid Parental Leave, Paid Medical Leave (through company paid short-term disability insurance), Company Paid Short-Term Disability Insurance, Company Paid Life Insurance, Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance, Retirement Savings Plan (401k) with discretionary Company Match, Healthcare and Dependent Care Flexible Spending Account (FSA), Health Savings Account (HSA) with Company Match