Senior Change Lead – PMO, Governance &… at Nationwide… · Swindon

As an experienced change professional, you’ll be accountable for the capabilities, disciplines and operating environment that enable the Group Customer & Communications Change Team to deliver effectively.

Leading the PMO, Governance & Enablement Team, the role brings together portfolio management, demand and resource management, data and insight, standards and assurance, and access to central change capability to provide a coherent support model for change delivery.

You will ensure leaders have clear visibility and control of the GCC Change portfolio, colleagues have straightforward routes to the capability and support they need, and consistent standards and ways of working enable high-quality change, customer experience and communications.

This role sits within the Group Customer & Communications (GCC) Function at Nationwide. The function’s purpose is to understand our customers and design meaningful engagement opportunities, together with building compelling experiences and communications. Customer strategy, marketing, brand, website and legal, regulatory & mandatory communications all sit within GCC, alongside a focus on communities with our social impact agenda.

Working in GCC, you’ll be part of a Change Team who ensure programme deliverables are aligned with broader integration and Society plans; lead milestones through key stages, mobilise resource and unify project teams behind a common goal, outcome and shared programme plan. This includes integration change activity that’s owned by GCC to bring together the Nationwide and Virgin Money brands and customers.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon, London or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works.

You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

What you’ll be doing

You’ll lead the capability that creates the conditions for our Change teams to deliver at their best. Bringing together PMO, portfolio data and insight, standards and assurance, and our engagement into other Society change teams, you’ll make sure these specialist areas operate as one joined-up centre of excellence rather than a collection of separate functions.

Your day might involve reviewing portfolio demand and capacity with the PMO Manager, using insight from our data team to support a leadership decision, resolving a barrier to accessing central change capability or considering what assurance findings tell us about where our delivery standards need strengthening. You’ll maintain a broad view across the whole change system, joining the dots between issues and identifying where we can improve how the GCC Change Team operates.

As part of the Change leadership team, you’ll also shape how our operating model evolves. You’ll simplify processes, strengthen governance and capability where it adds value, and ensure leaders have the information and oversight they need via quality reporting. Your focus will be on building an environment where good change delivery is easier: clear priorities, useful insight, proportionate controls and straightforward access to the support teams need.

About you

To be successful in this role, as a minimum, you will need:

• Extensive experience leading Change, Transformation or Portfolio/PMO teams within a large and complex organisation, with a strong understanding of the disciplines required to support effective enterprise change delivery
• Demonstrable experience designing, establishing or significantly improving a Change operating model, connecting multi-delivery team portfolio management, governance, data, tooling, standards and delivery practices into an effective end-to-end approach
• Strong experience of portfolio management, including demand management, prioritisation, resource and capacity planning, portfolio governance and oversight of complex change pipelines across tech and non-tech areas
• Strong understanding of portfolio data, MI and insight, with experience using data to identify delivery trends, risks and capacity pressures and inform senior-level decisions rather than relying solely on project-level reporting
• Strong knowledge of change governance, standards, risk and assurance, with experience establishing proportionate controls that provide confidence while enabling, rather than constraining, effective change delivery
• Experience leading multidisciplinary teams or capabilities, creating clarity across specialist disciplines and ensuring they operate as an integrated centre of excellence rather than separate support functions
• Proven ability to identify and address systemic barriers to effective change delivery, simplifying processes, resolving organisational interfaces and improving how change moves from demand through to delivery
• Experience operating as a senior adviser to Change leadership, bringing together complex portfolio information, organisational context and professional judgement to inform priorities, decisions and interventions

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind • Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand • Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday, pro rata • Private medical insurance • A highly competitive pension to help you build a strong foundation for retirement • Access to an annual performance-related bonus • Training and development to help you progress your career • A great selection of additional benefits through our salary sacrifice scheme • Life assurance to provide peace of mind for you and your loved ones in the event of your death • Wellhub – access to a range of free and paid options for health and wellness • Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

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