Manager Risk & Control Partnering at Nationwide… · Northampt…

Manager Risk & Control Partnering

Location: Northampton, United Kingdom

Step into an exciting opportunity as a Manager Risk Control and Partnering within our Group Retail Products team. This is a fantastic chance for an experienced risk professional to play a key role in delivering good customer outcomes, supporting regulatory and policy changes, and helping the business achieve its strategic objectives. Working in a fast-paced and collaborative environment, you will provide first-line conduct and regulatory risk expertise while building strong relationships across a wide range of stakeholders.

You will support a significant customer data migration programme, ensuring a smooth transition between systems while maintaining product integrity, regulatory compliance and robust conduct risk management. With your strong knowledge of savings and current account products, you will act as a trusted subject matter expert, offering practical and commercially focused risk advice. Success in this role will come from your ability to navigate complexity, think critically, influence stakeholders at all levels and deliver solutions with confidence and credibility.

We're looking for someone with recent practitioner-level experience within savings and current accounts in a first line risk environment, who combines deep product knowledge with excellent communication skills. You will be proactive, self-motivated and collaborative, with a logical and inquisitive mindset that enables you to identify risks, challenge constructively and drive positive outcomes for both the business and its customers.

This is a 24-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton, Dunfermline or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

Join Group Retail Products and play a pivotal role in helping the Society achieve its strategic objectives while maintaining a strong and effective risk environment. Working closely with business and change teams, you will ensure risks arising from a varied integration agenda are identified, understood and appropriately managed. You will provide expert risk and regulatory product guidance, support project discussions, and help maintain an accurate and robust risk profile across key initiatives.

In this highly collaborative role, you will partner with stakeholders across Customer Resolutions and Retail Services, delivering valuable conduct, operational and regulatory risk insight that enables informed decision making and supports the Society's ambitions. You will oversee risk and control profiles, contribute to project forums and committees, monitor regulatory and legislative developments, and work with risk owners to ensure effective controls and mitigation strategies remain in place.

You will also have the opportunity to deputise for the Head of Risk, representing the function at senior committees and forums, leading meetings, contributing to key projects, and providing coaching and guidance to colleagues. This is an excellent opportunity for a confident and experienced risk professional who thrives on building relationships, influencing stakeholders, and making a meaningful impact across the business.

About you

We’re looking for a self-motivated, highly organised and proactive risk professional who thrives in a collaborative environment and can confidently build relationships across a broad stakeholder network. As a minimum, you'll have:

• Recent practitioner-level experience within savings and current accounts, working in a first-line risk environment

• Strong expertise in conduct and regulatory risk management, with the ability to interpret and apply risk policies and regulatory requirements effectively

• Proven experience as a risk management subject matter expert, providing accurate, pragmatic and commercially focused risk advice

• Experience supporting product governance, customer outcomes and change initiatives, ideally including data migrations or complex transformation programmes

• Excellent stakeholder management, communication and influencing skills, with the ability to build trust and engage effectively with colleagues and senior leaders at all levels

• A logical, inquisitive and analytical mindset, with the ability to cut through complexity, challenge constructively and identify practical solutions

• A track record of demonstrating sound judgement, decisiveness and strong time management skills, delivering high-quality outcomes in a fast-paced environment

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Nadine Pagan, and the main recruitment contact is Lorraine Ifil.