Client Services – Business Product &… at NationsBenefits · Plantation

Summary: NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits. The Business Product & Project Manager Intern will support the Client Services team by assisting with operational tasks, project management support, and contributing to business operations. Responsibilities: - Assist Client Service Managers with day-to-day operational tasks, including responding to client inquiries and resolving issues in a timely manner - Track and monitor client deliverables, such as reporting timelines, project deadlines, and client requests - Support account onboarding and program implementation efforts by coordinating data collection, tracking requirements, and updating internal systems - Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience - Maintain accurate documentation of client program details, processes, and system configurations in Confluence - Collaborate with internal teams, including Operations, IT, Product, and Finance, to address client issues and ensure alignment on deliverables - Act as a liaison between Client Services and technical teams to communicate requirements, troubleshoot issues, and ensure timely resolution Required Qualifications: - Pursing bachelor's degree in business administration, healthcare management, engineering, or a related field - Actively enrolled in University or College - Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) - Analytical and problem-solving skills with attention to detail - Strong organizational and time management abilities to handle multiple tasks - Excellent communication and interpersonal skills, with the ability to work in a team environment - Self-motivated with a desire to learn and grow within the organization Preferred Qualifications: - Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI) - Familiarity with JIRA, Confluence, or other project management tools Required Skills: Microsoft Office Suite, Excel PivotTables, VLOOKUP, Power BI, JIRA, Confluence, Analytical skills, Project management