PT Customer Service Rep (Saturday Closer) at National… · Stow

Summary: National Fitness Partners is the largest Planet Fitness franchise, serving over one million members across 200+ clubs nationwide. They are seeking a Customer Service Representative to provide exceptional service to members and guests, ensuring a welcoming and supportive fitness experience.

Responsibilities:
- Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience
- Answer phones in a friendly manner using information script
- Greet members, sign up and tour new members, and log amenities
- Respond to member questions and concerns in a timely and professional manner
- Process beverage or merchandise purchases through the point of sale system
- Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
- Provide a clean, sanitized and safe club environment

Required Qualifications:
- Customer service experience
- Must be 18 years of age or older
- Basic computer proficiency
- Frequent lifting, carrying, pushing, and pulling
- Must be able to lift up to 75 lbs
- Will encounter cleaning chemicals during shift
- Frequent climbing, balancing, kneeling and crouching during shift
- Continual reaching with hands/fingers/arms during shift

Preferred Qualifications:
- High school diploma/GED equivalent preferred

Required Skills: Point of Sale System, Basic Computer Proficiency

Benefits: Growth Opportunities over 90% of our management team started as an entry level team member!, Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date., Shift-differential pay for select shifts, PTO for all employees, Employee Assistance Program, Free employee Black Card Membership