Planet Fitness PT Customer Service… at National… · Indianapo…

Summary: National Fitness Partners operates Planet Fitness clubs focused on providing affordable fitness and a Judgement Free member experience. The Planet Fitness PT Customer Service Representative provides exceptional service to members, prospective members, and guests by handling inquiries, memberships, sales transactions, fitness class promotion, and club cleanliness.

Responsibilities:
- Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience
- Answer phones in a friendly manner using information script
- Greet members, sign up and tour new members, and log amenities
- Respond to member questions and concerns in a timely and professional manner
- Process beverage or merchandise purchases through the point of sale system
- Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
- Provide a clean, sanitized and safe club environment

Required Qualifications:
- Customer service experience
- Must be 18 years of age or older
- Basic computer proficiency
- Frequent lifting, carrying, pushing, and pulling
- Must be able to lift up to 75 lbs
- Will encounter cleaning chemicals during shift
- Frequent climbing, balancing, kneeling and crouching during shift
- Continual reaching with hands/fingers/arms during shift

Preferred Qualifications:
- High school diploma/GED equivalent preferred

Required Skills: Point-of-Sale Systems

Benefits: Growth Opportunities over 90% of our management team started as an entry level team member!, Shift-differential pay for select shifts, PTO for all employees, Employee Assistance Program, Free employee Black Card Membership