Customer Service - Return Agent -… at National Car… · Indianapo…

Summary: National Car Rental is part of Enterprise Mobility, a leading provider of mobility solutions in North America. The Return Agent will provide superior service during the rental car return process, ensuring a friendly and efficient experience for customers. Responsibilities: - Greet all customers using prescribed, appropriate dialogue as they arrive on the lot - Remind customer to check for personal belongings - Identify any items found in the vehicle with a unit number, date, time and turn into lost and found - Advise and review rental charges; and provide an accurate receipt to the customer - Provide information in a professional and courteous manner regarding transportation to the airport terminal - Thank customers using the prescribed dialogue - Inquire about service, satisfaction and document dissatisfaction - Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report - Use of proper statement to determine if vehicle is being returned with full tank of gas - Complete a service alert for any mechanical and or body damage communicated by the customers - Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location - Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location - Keep lot organized for ease of access and traffic flow - Seek to improve job performance through self-assessment, skill development, training and goal setting - Maintain a regular and reliable level of attendance and punctuality - Perform miscellaneous job-related duties as assigned Required Qualifications: - Must be at least 18 years old - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - High School Diploma or G.E.D. required - Must have a minimum of 1 year prior customer service retail or administrative support experience - Must have a valid driver's license with no more than two moving violations and/or at fault accidents in the past 2 years - No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI) Required Skills: Retail Experience, Administrative Support Experience Benefits: Paid time off, Employee discount, Retirement savings plan, Extended Health Benefits (Medical, Prescription Drug, Dental and Vision), Life Insurance, Training and development