Customer Service Representative -… at National Car… · Greer

Summary: National Car Rental is part of Enterprise Mobility, the largest privately owned automotive rental and leasing company in North America. They are seeking a Customer Service Representative to provide superior customer experiences and facilitate the rental process efficiently at the Greenville-Spartanburg Airport.

Responsibilities:
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Required Qualifications:
- Must have a minimum of 1 year prior customer service retail or administrative support experience
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be at least 18 years of age
- High School Diploma or G.E.D. required

Required Skills: Reservation Systems, Call Handling

Benefits: Paid time off, Consistent full time 40 hour per week schedule, Employee discount, Retirement savings plan including 401k with matching profit sharing, Health Insurance, Life Insurance, Dental Insurance, Vision Insurance, Training and development