Officer, Customer Success Operation &… at National… · Vietnam

Officer, Customer Success Operation & Delivery Medfin Location: 29 Lieu Giai Street, Ngoc Ha Ward Job Posting End Date: Worker Type: Maximum Term/Fixed Term (Fixed Term) Proactively and effectively manage all workflows including Finesse Preparation of Loan documents, settlements including payment notices Identify and own opportunities for productivity improvements to systems & procedures Developing effective relationships with internal stakeholders and makes the most of business opportunities Ensure all documents/settlements/payment notices/payout letters are to be checked and released only when correct in accordance with checklists Liaise with internal stakeholders for any outstanding information if required Create registrations on PPS register and via the Realtime B2G link Conduct required reporting and complete necessary checks to remove all Medfin security registrations are no longer required on the PPS register Conduct searches on PPS register as required within the business Process original loan documents for reporting and offsite storage using Finesse bartrak Process Discharge of Mortgage and production of title requests in conjunction Mortgage specialists Ensure that all requests in the Team Inbox are allocated promptly and actioned within agreed time frames Provide and maintain work instructions for role processes Identify and own opportunities for productivity improvements to systems and procedures Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time. It's more than just a career at NAB! We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you. IT'S MORE THAN MONEY We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.