Clinical Reimbursement Assistant - Genetic Testing at Natera in Remote

Summary: Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The Clinical Reimbursement Assistant supports the Clinical Billing and Genetic Counseling teams by assisting with reimbursement workflows and ensuring proper documentation for insurance review. Responsibilities: - Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases - Flag missing or incomplete documentation for follow-up - Assist with assembling documentation packets for prior authorization, claims, or appeals submission - Maintain accurate case documentation within internal systems - Send and track medical record requests - Monitor case pipelines to ensure required documentation is received - Update internal systems to reflect record status and next steps - Meet defined daily/weekly task metrics related to record requests and case movement - Support provider and patient outreach initiatives related to documentation or required forms - Assist with tracking outreach efforts and responses - Contribute to internal projects focused on operational improvement and workflow efficiency - Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams - Participate in team meetings and process improvement initiatives - Maintain accurate documentation and compliance with HIPAA/PHI standards Required Qualifications: - High School Diploma or equivalent - Bachelor's degree in biology, genetics, life sciences, public health, or related field OR equivalent relevant experience - Strong attention to detail and organizational skills - Ability to read and interpret medical documentation - Comfort working in a data-driven, process-oriented environment Preferred Qualifications: - Academic background in genetics or healthcare-related discipline - Experience working with medical records, healthcare documentation, or insurance workflows - Familiarity with Salesforce and Google Workspace Required Skills: Biology, Genetics Important Skills: Medical Records Coordination, Healthcare Documentation Nice-to-Have Skills: Salesforce, Google Workspace, Attention to Detail, Communication Skills Benefits: Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents, Free testing in addition to fertility care benefits, Pregnancy and baby bonding leave, 401k benefits, Commuter benefits, Generous employee referral program