TECHNICAL ANALYST I at Natchitoches… · Natchitoc…

Apply Job Type Full-time Description Position Summary The Technical Analyst I is responsible for providing technical assistance and support to clients with problems related to hardware, software, telehealth equipment, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, printers and mobile devices by identifying issues and analyzing them. Primary Responsibilities

1. Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
2. Assisting with installation, configuration, and maintenance and troubleshooting of all servers, end user workstation hardware, software, telehealth equipment, and peripheral devices.
3. Document internal procedures
4. Document user requests and also update client trouble tickets with the current status of the issue
5. Ask educated questions and listen to team members to determine root cause of issues
6. Run diagnostic tests to resolve problems
7. Train incoming staff
8. Report significant and recurring issues to higher support team
9. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
10. Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to team members to ease in troubleshooting. Competencies
11. Ability to diagnose and resolve basic computer/technical skills
12. Excellent communication skills
13. Keen attention to detail, memory of patterns, and interest in problem-solving. Requirements Required Education and Experience
14. Bachelor's degree or combined equivalent hands-on experience with at least 2 year IT system/application background
15. Great problem solving/troubleshooting, follow through and documentation skills.
16. Patience, strong customer service and interpersonal skills
17. Ability to teach and learn new skills.
18. Previous service desk, desktop technician and customer service experience. Preferred Education and Experience
19. CompTIA A+ strongly preferred.
20. Microsoft Office experience strongly preferred.