Technology Strategist at NAI Burns Scalo in Green Tree, PA

Description

The Technology Strategist is responsible for ensuring the organization has the technology, systems, tools, and support needed to operate efficiently, scale effectively, and achieve strategic objectives. This role leads technology strategy, business system optimization, artificial intelligence and automation initiatives, and enterprise technology projects while serving as the primary liaison between employees, leadership, software vendors, and the Company's third-party IT provider.

This role serves as a hands-on business technology partner across construction, management, brokerage, and asset management. The individual will work closely with each division to understand business processes, identify opportunities for improvement, and develop and implement technology and AI solutions that increase efficiency and effectiveness.

The successful candidate will combine strategic thinking with a willingness to work directly with employees to understand workflows, solve problems, and support implementation. The role is responsible for connecting people, processes, technology, and AI to deliver measurable improvements across the organization.

Primary (Essential) Duties & Responsibilities

Technology Strategy & Systems Optimization

· Develop and maintain the Company's technology roadmap, ensuring technology priorities align with strategic goals and operational needs.

· Evaluate, implement, and optimize technology solutions that improve efficiency, scalability, collaboration, and business performance.

· Lead the optimization of core business systems, including Yardi, CRM, reporting, and other enterprise platforms.

AI & Automation Leadership

· Identify, implement, and promote the responsible use of artificial intelligence and automation solutions across the organization.

· Develop standards, training, and best practices that support innovation, productivity, and effective adoption of emerging technologies.

Technology Project & Governance Leadership

· Lead technology initiatives, system implementations, upgrades, integrations, and process improvement projects.

· Facilitate the IT Committee and provide leadership with recommendations regarding technology priorities, investments, opportunities, and risks.

Business Partnership & Regional Support

· Partner with leadership, departments, and regional offices to identify technology needs and implement practical solutions that support business objectives.

· Support technology planning related to acquisitions, integrations, office expansions, relocations, and other strategic initiatives.

Third-Party IT & Vendor Management

· Manage relationships with the Company's outsourced IT provider, software vendors, and technology partners.

· Monitor service levels, contracts, project performance, and provider accountability.

User Support & Technology Administration

· Coordinate employee technology support, hardware lifecycle management, user access administration, onboarding, and offboarding activities. Support software licensing, technology standards, and system administration activities.

Training & Adoption

• Support employee training, communication, and adoption of technology solutions and best practices.

Budgeting & Planning Support

• Manage technology budgeting, forecasting, and evaluation of future technology investments.

Other Responsibilities

• Maintain awareness of emerging technology trends, cybersecurity developments, and industry best practices.
• Perform other technology-related duties as assigned.

Requirements

Experience:

· Strong knowledge of business systems, software implementation, AI tools, automation, and technology optimization.

· Strong project management, communication, facilitation, organizational, and problem-solving skills.

· Proficiency with Microsoft 365, Teams, SharePoint, Yardi, CRM platforms, reporting tools, and other business applications.

· Working knowledge of cybersecurity, vendor management, systems integration, and technology governance.

· Demonstrates integrity, professionalism, discretion, sound judgment, and accountability.

· Bachelor's degree required; degree in Information Technology, Information Systems, Business Technology, Computer Science, Business Administration, or a related field preferred.

· Minimum of five (5) years of experience in information technology, business systems, software implementation, technology support, or a related field required.

· Experience managing third-party IT providers, software vendors, technology projects, and business systems required.

· Experience leading system optimization initiatives, technology implementations, AI adoption efforts, or organizational change initiatives preferred.

· Experience supporting multiple offices, departments, or geographic regions preferred.

While performing the duties of this position, the employee must be able to:

• Travel to regional offices as needed to support employees, technology initiatives, system implementations, training activities, and business needs.
• Occasionally lift, carry, install, or move technology equipment weighing up to 20 pounds.
• Sit, stand, walk, kneel, crouch, stoop, reach, push, pull, and perform tasks requiring manual dexterity and visual acuity.
• Operate standard office and computer equipment.