Staff Engineer, CRM Salesforce (Service Cloud) at Nagarro · Bengaluru

companyDescription We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in. jobDescription REQUIREMENTS: Total Experience 6+ years Strong hands-on experience with Salesforce development with service cloud. Strong experience in Salesforce development Apex Classes & Triggers, Lightning Web Components (LWC), Aura Components, Lightning Pages. Strong experience in Salesforce.com CRM development and implementation. Strong hands-on experience in Salesforce platform configuration, customization, and development. Expertise in Salesforce OOB features including Custom Objects and Fields, Page Layouts, Workflow Rules & Process Builder, Approval Processes, Validation Rules, Custom Tabs, Reports & Dashboards Strong knowledge of Salesforce Security Model, Roles, Profiles, Permission Sets, Public Groups, Organization-Wide Defaults (OWD), Sharing Rules, Apex Sharing, Sharing Sets Experience with Flow Builder and process automation. Experience integrating Salesforce with external systems using REST and SOAP APIs. Knowledge of Salesforce deployment and CI/CD tools Data Loader, ANT Migration Tool, Workbench, Git, Bitbucket version control Experience with Salesforce development lifecycle and deployment strategies across sandbox and production environments. Strong understanding of Salesforce Lightning Design System (SLDS) and development tools (Visual Studio Code). Excellent communication and stakeholder management skills. RESPONSIBILITIES: Writing and reviewing great quality code Collaborate with business stakeholders to gather requirements and perform feasibility analysis of solution approaches Work closely with business analysts, developers, and architects to design, implement, integrate, and maintain Salesforce CRM solutions Define solution architecture, technical design, and integration strategy for Salesforce implementations. Estimate scope, effort, and timelines for development and enhancement activities. Lead design discussions and provide technical guidance to development teams. Conduct code reviews and ensure adherence to Salesforce best practices and coding standards. Design and mentor the team in building scalable and high-quality Salesforce solutions. Develop and maintain technical documentation including architecture, design documents, and deployment plans. Coordinate effectively with onshore and offshore teams to ensure smooth delivery of development activities. Communicate project progress, risks, and dependencies to stakeholders in a timely manner. Ensure high customer satisfaction by delivering high-quality and timely solutions. Manage CI/CD pipelines and oversee deployment activities across multiple Salesforce environments (sandbox to production). qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field. additionalInformation