Business Development Manager at NA · Hybrid -…

Job Purpose

The Business Development Manager will be responsible for driving revenue growth by acquiring new clients and expanding existing accounts for RPO (Recruitment Process Outsourcing), Permanent Staffing, Contract Staffing and Payroll Management Services.

The role requires a strong understanding of the staffing and HR services industry, consultative selling capabilities, excellent client relationship management skills, and the ability to independently manage the complete business development cyclefrom lead generation and prospecting to proposal, negotiation, closure and account handover.

Key Responsibilities

Business Development & Client Acquisition

• Identify and develop new business opportunities for RPO, permanent staffing and payroll services.
• Build and maintain a strong pipeline of prospective clients across industries.
• Conduct market mapping to identify target companies, decision-makers and potential staffing requirements.
• Generate leads through cold calling, email campaigns, LinkedIn, networking, references, industry events and existing relationships.
• Develop relationships with CXOs, CHROs, HR Heads, Talent Acquisition Heads, Procurement Heads and Business Leaders.
• Understand client requirements and recommend appropriate staffing / HR solutions.
• Own the complete sales cycle from lead generation to commercial closure.

RPO Business Development

• Identify organizations with significant or recurring recruitment requirements and position RPO as a strategic talent acquisition solution.
• Develop customized RPO proposals based on client hiring volumes, locations, job categories, turnaround time and recruitment complexity.
• Present RPO solutions, operating models, SLAs, governance structures and commercials to prospective clients.
• Work with internal recruitment and operations teams to develop implementation plans for new RPO accounts.
• Track industry trends and competitor offerings in the RPO market.

Permanent Staffing / Recruitment Services

• Acquire new clients requiring permanent recruitment and executive / professional hiring services.
• Understand manpower plans, hiring volumes, job specifications and recruitment challenges of clients.
• Develop recruitment mandates across functions and levels.
• Negotiate recruitment fees, replacement terms, payment terms and commercial agreements.
• Drive repeat business and increase wallet share from existing clients.

Payroll Services

• Develop business opportunities for outsourced payroll and payroll management services.
• Understand client requirements around payroll processing, statutory compliance, employee data management, payroll reporting and HR administration.
• Position payroll outsourcing solutions based on client size, employee strength, locations and complexity.
• Coordinate with payroll / operations teams to prepare proposals, solution designs and commercials.
• Develop long-term relationships with clients to drive renewals and additional business.

Client Relationship Management

• Build strong, long-term relationships with key decision-makers.
• Conduct regular client meetings and business reviews.
• Understand client satisfaction levels and identify opportunities for service improvement.
• Identify cross-selling and upselling opportunities across RPO, permanent staffing, payroll and other HR services.
• Ensure smooth transition of newly acquired accounts to the operations / delivery team.

Proposal, Commercials & Negotiation

• Prepare business proposals, presentations, capability decks, RFP / RFQ responses and commercial proposals.
• Work with internal teams to develop accurate pricing and solution models.
• Negotiate commercials, SLAs, payment terms and contractual conditions with clients.
• Ensure that all commercial proposals meet the company's profitability and business objectives.
• Maintain accurate records of opportunities, proposals, closures and revenue forecasts.

Sales Target & Performance Management

• Achieve monthly, quarterly and annual revenue and business acquisition targets.
• Maintain a healthy sales funnel and provide accurate sales forecasts.
• Track lead-to-conversion ratios, sales cycle, average deal value and revenue realization.
• Regularly report business development activities, pipeline and closures to management.
• Take ownership of revenue generation and new client acquisition.

Required Skills & Competencies

• Strong B2B business development and consultative selling skills.
• Good understanding of RPO, staffing, recruitment and payroll outsourcing models.
• Proven experience in selling HR / staffing / recruitment services.
• Strong client acquisition and relationship management capabilities.
• Excellent communication, presentation and negotiation skills.
• Ability to engage with senior HR and business stakeholders.
• Strong commercial and financial understanding.
• Ability to prepare business proposals and presentations.
• Strong networking and lead-generation capabilities.
• Target-oriented and highly result-driven.
• Ability to work independently and manage the complete sales cycle.
• Good knowledge of CRM / sales management tools.

Educational Qualification

• Bachelor's degree in any discipline.
• MBA / PGDM in Sales, Marketing, HR or Business Management would be preferred.

Experience

5-10 years of relevant experience in business development / sales within:

• RPO services
• Recruitment / permanent staffing
• Contract staffing
• Payroll outsourcing
• HR consulting / HR services
• Recruitment consulting
• Workforce management services