Administrative Operations Assistant - Student… at N.C.… · Burke…

Summary: North Carolina School of Science and Mathematics (NCSSM) is a prestigious public high school that empowers academically talented students across the state. They are seeking an Administrative Operations Assistant to provide administrative and operational support at the Student Wellness and Activities Center, serving as the first point of contact and managing workflows and reservations. Responsibilities: - Serve as the first point of contact for administrators, faculty, staff, students, and visitors upon arrival to campus at the Student Wellness and Activities Center desk - Participate in scheduled rotations for desks across campus, namely SWAC, to ensure full desk coverage between 8-5 PM on all weekdays and designated weekends - Serve as the Administrative Operations departmental contact in SWAC for campus needs and support - Support the management of workflows, projects, and tickets within project management software that coincide with the SWAC desk and administrative requests - Coordinate restocking and management of spaces associated with shared inventory across campus (faculty lounges, staff break rooms, storage etc.) - Receive and process small/short-term room reservation requests from the campus community and collaborate with the special events team on large-scale events or bookings - Oversee the SWAC desk phone and all related phone trees for incoming communication - Cross-training for Administrative Operations processes - Cross train with administrative operations team members to receive and direct requests for specialties across the department when staff are out of the office - Other duties as assigned. This position is expected to be on-site full-time Required Qualifications: - High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work - Coordinates varied records processing activities requiring the application and some interpretation of agency procedures, policies, laws, and regulations - Reviews information for completeness and accuracy using multiple guidelines - Recognizes, defines and resolves non-standard problems using operating procedures, practices and established precedents - Resolves recurring issues and problems as well as some unique situations - Anticipates problems and develops recommendations for management resolution - Presents ideas in a clear, concise, organized manner - Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients - Advises program staff/clients in all matters related to program operations - Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports or presentations - Can change/adjust style to meet the needs of the program and audience - Reviews sensitive materials and edits content constructively - Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment Required Skills: Information/Records Administration, Office Technology, Project Management Software Benefits: HDHP: Temporary employees working 30 hours or more for 3 months or more are eligible to enroll in a High Deductible Health Plan (HDHP)., Free On-campus parking, Facilities: Library & Gymnasium, Cafeteria on site