Customer Support Specialist (Long Beach) at myKaarma · Long Beach

Summary: myKaarma is redefining fixed ops solutions for the automotive industry with their innovative SaaS platform. The Customer Support Specialist will diagnose and resolve customer concerns, ensuring high levels of customer satisfaction while collaborating with product management and engineering teams. Responsibilities: - Serve as the voice of the customer within myKaarma, providing insights to enhance product and service quality - Provide timely and effective support to dealerships via phone, email, or chat, resolving issues with a customer-first mindset - Troubleshoot and analyze technical issues, identify root causes, and implement solutions - Accurately log and document customer interactions, issues, and resolutions in our CRM system to maintain a robust knowledge base - Work closely with the Product and Engineering teams to report bugs, recommend improvements, and ensure timely resolutions - Educate customers on best practices, feature usage, and updates to maximize the value they derive from myKaarma products - Identify recurring issues and contribute to developing workflows or tools that improve support efficiency and effectiveness Required Qualifications: - 1+ years in technical support, customer support, or helpdesk role, preferably in a SaaS or B2B environment - Proven ability to provide excellent customer service in a professional, empathetic, and patient manner - Familiarity with SaaS platforms, technical troubleshooting, and a basic understanding of APIs or integrations (preferred) - Strong verbal and written communication skills with the ability to explain complex concepts clearly and concisely - Proactive and analytical approach to identifying and resolving issues - Experience with CRM systems, ticketing tools (e.g., Zendesk), and support documentation platforms - Ability to adapt to a fast-paced environment and handle multiple priorities effectively Required Skills: Technical Support, SaaS Platforms, API Understanding, Technical Troubleshooting, CRM Systems, Ticketing Tools, Support Documentation, Customer Service, Empathy, Patience Benefits: MyKaarma considers candidates requiring work authorization on a case-by-case basis. Sponsorship may be available for exceptional candidates depending on role requirements and business need., Flexible Work Environment, Health and Wellness, Time Off, In-Office Perks