Intern, Product Management at MVP Health Care in Schenectady, NY

Summary: MVP Health Care is committed to shaping the future of health care, and they are seeking a Product Management Intern to join their Customer Experience team. This role involves working on impactful projects, gaining hands-on experience, and collaborating with experienced professionals to enhance customer experiences across various platforms. Responsibilities: - Assess customer & business needs, perform market research and produce data-based proposals on how to reach desired outcomes - Work with customer experience team, business owners, and technical teams to gain alignment on path forward - Work across the business to prioritize epics/features, organize product increments, and present on findings and paths forward - Present clear and well-defined goals for product increments - Participate in solution strategy process to ensure that solutions being defined align with incremental goals - Work with product and business owners to ensure feature prioritization is representative of the product roadmap - Track and manage metrics to measure product performance (e.g. adoption metrics, customer satisfaction, etc.) Required Qualifications: - College coursework required towards a degree in technology, design, business or related field - Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation - Ability to handle multiple workstreams simultaneously and meet deadlines - Ability to create presentations and present to stakeholders - Excellent planning, facilitation, and organizational skills - Ability to influence technical and non-technical partners - Ability to be a product evangelist - Interest in and high-level understanding of the product management discipline - Interest in Agile software development - Interest in the health care vertical - Ability to understand the long-term ('big picture') and short-term perspectives of situations - Understanding of the software development lifecycle - Passionate about customer success and customer results - Ability to gather and analyze data from qualitative and quantitative sources Preferred Qualifications: - Enrollment in Graduate or MBA program preferred - 1-3 years work experience in software or healthcare industry preferred Required Skills: Product Management, Data Analysis, Agile Development Nice-to-Have Skills: Customer Success, Market Research, Software Development Lifecycle