Bilingual Underwriting Support Analyst I… at Mutual of Omaha · Remote

Summary: Mutual of Omaha is an insurance company seeking a Bilingual Underwriting Support Analyst I to support individual life and health underwriting operations in a high-volume call center. The role handles incoming calls and collects underwriting requirements through telephone, email, and business applications while evaluating and processing new business applications and delivering professional customer support.

Responsibilities:
- Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applications
- Attention to detail is required. Notices when information and underwriting requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent
- Uses a variety of systems and tools to support multiple underwriting areas. Needs to be proficient in soft phone handling to transfer calls appropriately
- Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down complex information into management parts. Works collaboratively to recommend process improvements to enhance customer experience
- Communication is clear, concise, and professional. Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments

Required Qualifications:
- Strong customer service/call center skills with the ability to assess and understand the needs of our customers
- Ability to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environment
- Shows a sense of urgency, accountable for results, uses sound judgement while multitasking effectively
- Strong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, and proficiency with keyboarding skills
- Strong attention to detail with effective time management and organizational skills
- You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment

Preferred Qualifications:
- Previous insurance/Underwriting experience
- Knowledge of medical terminology

Required Skills: Insurance Underwriting, Medical Terminology, Bilingual Communication

Benefits: Annual bonus opportunity, 401(k) plan with a 2% company contribution and 6% company match, Vacation, personal time and paid holidays, Remote work