Student Success Assistant at Murdoch… · Perth

Student Success Assistant Location: Perth, WA About The Team Join a supportive and collaborative Student Success Team dedicated to helping students thrive from enrolment through to graduation. As a Student Success Assistant, you’ll be part of a passionate group focused on enhancing the student experience by supporting smooth transitions, encouraging progression, and promoting success at every stage of the journey. The team plays a vital role in delivering initiatives that empower both domestic and international students on campus and online to achieve their academic goals, complete their studies, and realise their full potential across undergraduate and postgraduate programs. Your New Role! As a Student Success Assistant, you’ll be part of a supportive team providing frontline assistance to current students. You’ll help students navigate their university experience by answering enquiries, supporting administrative processes and guiding them to make the most of their studies. Working alongside Student Success Advisors, you’ll also play a key role in supporting student wellbeing and success through targeted outreach and care. Key responsibilities include: Providing pastoral care to students experiencing challenges with their studies, with guidance from a Student Success Advisor Responding to and triaging student enquiries, escalating complex matters when required Referring students to appropriate on- and off-campus support services Supporting outreach initiatives for students identified as at-risk or impacted by progression requirements Please refer to the Position Description for further details. What We Offer You! This casual role attracts a competitive casual rate of $46 p/hr – $51 p/hr inclusive of 25% casual loading plus 12% employer superannuation contributions. You’ll join a dynamic and talented team where diversity and innovation thrive. Our Silver-tier status in the Australian Workplace Equality Index (AWEI), awarded in 2025, reflects our commitment to LGBTIQA+ inclusion, equity, and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030. As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world-class facilities, along with a variety of benefits, including: Enjoy a 2% salary increase under the Enterprise Agreement, effective July 2026 Employee Assistance Program On-campus services and facilities, such as a Childcare Centre, Gym, Vet Hospital, and Chiropractic Clinic For further information, check out our benefits and services page! Join us! Please apply online via the Apply Now button, along with submitting the following documents to support your application - A cover letter including a statement addressing the selection criteria (with reference to the Position Description) Your most recent resume (CV) What you’ll bring to the role: Bring at least 6 months of experience in a customer service role, with a genuine passion for helping others Confidently connect with people through strong communication and interpersonal skills Currently completing (or have completed) an undergraduate degree — at least first year at Murdoch University, or a full degree from another recognised institution Comfortable using a range of computer applications, including word processing, spreadsheets and database systems A proven ability to deliver outstanding customer service by understanding customer needs and going the extra mile to meet them Please note, the successful candidate will be required to have a valid working with children check or the ability to register for one in accordance with the University's Criminal Record Screening Procedure and Employee Background Checks Procedure. Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia Please see the Applicant Guide for more information. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process. Contact Us For enquiries about the opportunity on offer please reach out to Sarah Chapman, Student Success Team Leader, s.chapman@murdoch.edu.au and quote JR105221 as the reference. Applications Close on 26 May 2026 (11:59pm AWST) The University reserves the right to withdraw this advertisement at any time. Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position. Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.