Project and Services Manager at Munich Re… · Remote

Munich Re Automation Solutions [MRAS] have an excellent track record in successful project and services delivery. The Senior Project & Services Manager is a senior, customer-facing leadership role responsible for both end-to-end project delivery and ongoing delivery and services leadership for existing customers. This ensures MRAS solutions are delivered predictably, adopted successfully, and continue to generate value for customers post-implementation. The role acts as the primary delivery owner and escalation point for assigned customers—during implementation and across subsequent delivery initiatives—providing structured governance, commercial discipline, and trusted client leadership within the Professional Services and Customer Success organisations.

Responsibilities:

Own and manage end-to-end delivery of customer projects, from initiation through implementation and handover into ongoing services. Define and agree project scope, milestones, dependencies, resourcing, budgets, and delivery plans in collaboration with customers and internal teams. Ensure projects and delivery initiatives are delivered on time, within budget, and to agreed quality standards. Provide leadership and direction to cross-functional delivery teams including Business Analysts/Consultants and Solution Architects, ensuring customer satisfaction with MRAS remains at the highest level. Maintain clear governance, delivery cadence, and status reporting for customers and internal stakeholders. Proactively manage risks, issues, changes, and dependencies across multiple concurrent initiatives. Ensure all project processes, procedures, and documentation are completed in line with MRAS standards. Act as the primary delivery lead for assigned customers beyond initial implementation. Own delivery outcomes for enhancements, upgrades, and ongoing initiatives for existing customers. Ensure customers receive the highest level of service, demonstrating professionalism, responsiveness, and accountability at all times. Communicate customer goals, priorities, and constraints clearly to MRAS delivery and product teams. Act as the primary escalation point for delivery-related concerns and conflicts, resolving issues constructively while protecting MRAS interests. Maintain a high and visible profile with customers throughout delivery lifecycles. Manage customer expectations effectively, including delivery scope, timelines, and commercial impacts. Forecast and manage resource utilisation across projects and services engagements. Forecast and track customer payment schedules for delivery engagements. Support pricing and scoping of delivery engagements and change requests as required. Provide day-to-day leadership, guidance, and mentoring to project and delivery team members. Coordinate across regions and time zones, working closely with MRAS delivery, product, and engineering teams globally. Ensure delivery teams have clear priorities, roles, and success measures.

The successful candidate will: Have strong expertise in project delivery and customer relationship management. Possess technical awareness and experience with complex enterprise systems, preferably within Life Insurance or Financial Services environments. Demonstrate excellent customer-facing communication skills, with the ability to engage senior stakeholders independently. Have strong team leadership and delivery coordination skills. Be highly organised with proven experience using MS Project or similar delivery planning tools. Understand commercial drivers, delivery margins, and contract-based delivery models.

Behaviours Communicating with impact and clarity Strong customer service orientation Personal initiative, flexibility, and accountability Determination and resilience Ability to deliver difficult messages without damaging relationships Focus on quality, outcomes, and profitability Knowledge High level of commercial awareness In-depth knowledge of MRAS products and services Strong understanding of project and delivery management methodologies MS Office proficiency Skills Stakeholder influence and negotiation skills Risk identification and mitigation Problem-solving with the ability to evaluate options and implement practical solutions Organisational and planning skills Team leadership, delegation, and motivation Professional project management qualifications (PMI / PMP / PRINCE2 or equivalent) are advantageous Business fluency in Mandarin is highly regarded

This role may involve overseas travel from time to time. Life Insurance experience including underwriting or claims management is advantageous. This role will ideally be based in Singapore, with geographical responsibility for the greater Asia Pacific region.