Product Designer at Multiverse in London, England, United Kingdom

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. THE ROLE It’s an incredible time to join the team at Multiverse, the UK’s first edtech unicorn, as we equip the workforce to win in an AI era. You have a real opportunity to impact the lives of 1,000s of people. THE MISSION: You are joining the Adoption AI Team, a small, high-velocity squad operating like a startup inside Multiverse. We have just launched a groundbreaking AI Adoption Platform to lead the charge in enterprise AI transformation. Our MVP already showed 10x adoption results in early pilots, now, we need a designer to help us build the product interface that scales this to the world. THE ENVIRONMENT: This is a greenfield opportunity. You won’t be maintaining legacy UI; you’ll be designing a category-defining product from scratch, building the visual language and user experience that enables the enterprise workforce to unlock the real power of AI. This is a greenfield opportunity. You won't be maintaining legacy UI; you'll be defining the full user experience end to end, from discovery, research & problem framing through to high-fidelity UI, for a category-defining product that enables the enterprise workforce to unlock the real power of AI. WHAT YOU WILL DO Research & Problem Framing: You run your own research, from interviews and usability tests to heuristic reviews, translating ambiguous signals into a clear brief with defined scope and success criteria, and mapping full user journeys to find the real friction before a single screen gets designed. 0-1 Product Design: You’re comfortable taking product concepts from first wireframe to developer-ready UI, making confident decisions in ambiguity and shipping fast to get real-world data rather than over-polishing in a vacuum. Rapid Prototyping: Build interactive prototypes to test role-specific AI use cases with users. You’ll iterate fast based on feedback to ensure our “10x adoption” metrics continue to climb. AI-Native Workflow: You treat AI as your design partner. You’ll use AI-augmented tools to automate repetitive UI tasks, generate assets, and speed up your discovery process. User-Centric Logic: Translate complex AI workflows into simple, delightful experiences. You’ll ensure that “AI Transformation” feels accessible and empowering for every user, regardless of their technical background. Design System Contribution: Help establish and evolve the visual language for the Adoption Product suite, ensuring consistency, accessibility, and brand integrity across all touchpoints. YOUR IMPACT (EXECUTIVE LEVEL ALIGNED) - Craft Excellence: You consistently deliver high-quality visual and interaction design that meets the high-performance bar of the Adoption squad. - High Learning Slope: You are a sponge for feedback. You proactively seek critiques from the team to sharpen your design thinking and business context. - Ownership of the “How”: You don’t wait for a pixel-perfect brief. You take a user problem, explore the best UI patterns to solve it, and drive the solution to completion. - Squad Collaboration: You work in lockstep with Product Managers and Engineers, ensuring your designs are not just “pretty,” but technically feasible and aligned with our mission. OPERATING PRINCIPLES IN ACTION - Solve for Customer Value: You design for outcomes. Every design decision starts with: “How does this help our customers master AI?” - Drivers, Not Passengers: You take accountability for the user journey. If you see a friction point in the app, you don’t wait for a ticket - you design the fix. - Be Decisive, Even in Ambiguity: In a squad building from scratch, speed is our strategy. You are comfortable shipping Version 1 to get real-world data, rather than over-polishing in a vacuum. - AI to Deliver Outcomes: You are the defining case study for the modern designer. You use AI to out-pace traditional design workflows, delivering more value in less time. WHAT WE ARE LOOKING FOR - The Craft: A portfolio that demonstrates a strong eye for UI (layout, typography, color) and a deep understanding of UX (flow, hierarchy, usability). - Builder DNA: You love the blank canvas stage and are energised by the challenge of building something that has never existed before. - Prototyping Skills: Proficiency in Figma is a must. You should be able to build prototypes that look and feel like the real product. - Radical Candor: You have a thick skin and a growth mindset. You want your work to be challenged because you want to build the best product in the world. WHAT WE ARE NOT LOOKING FOR - Slow Iterators: Our squad moves at startup speed. If you need weeks of “discovery” before you’re comfortable drawing a line, this isn’t the right environment. - Passive Order-Takers: We don’t want someone to just “make it pretty.” We want a designer who questions the requirements and advocates for the user. - Feedback-Averse: We thrive on high-speed iteration. If you are precious about your first draft, you will struggle here. INTERVIEW PROCESS 1. Portfolio/case study Deep-Dive: Walk us through your best case study, from the problem you found to the solution you shipped. 2. Design Task: A live session where you use an AI tool (of your choice) to help prototype a solution for an AI Adoption use case. We’re evaluating your ways of thinking, but refined UI does not hurt 3. Squad & Values Fit: A conversation with the Adoption team to see how you live our Operating Principles under pressure. Benefits - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.